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Internal Account Manager - New Role

RedRock Consulting Ltd
Closing date
28 Sep 2021

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Technology & New Media
Contract Type
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Internal Account Manager - New Role

Skills: Account Management, Customer Support, Escalation, Queue Management, ITIL

£20,000 - £25,000 + Bonus + Benefits

Commutable from: Swindon, Chippenham, Trowbridge, Bath, Bristol, Hungerford, Newbury.

A leading organisation in the Swindon area requires a Customer Escalation/Support Analyst to join its growing team.

Suitable candidates will have the following experience:

* Managing escalations within an IT Support/Service Desk environment
* Ensuring all tasks are completed to customer satisfaction before signing off
* Accurately update systems and reports
* Proven logical thinking and problem solving skills
* Excellent, professional communication skills written and verbal
* Ability to prioritise in a dynamic and fast-paced environment
* Good interpersonal and relationship building skills
* Ability to operate successfully in a busy environment
* Attention to detail
* Flexible and adaptable

Please send CV for an informal chat and full job description.

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