Internal Account Manager - New Role
Skills: Account Management, Customer Support, Escalation, Queue Management, ITIL
£20,000 - £25,000 + Bonus + Benefits
Commutable from: Swindon, Chippenham, Trowbridge, Bath, Bristol, Hungerford, Newbury.
A leading organisation in the Swindon area requires a Customer Escalation/Support Analyst to join its growing team.
Suitable candidates will have the following experience:
* Managing escalations within an IT Support/Service Desk environment
* Ensuring all tasks are completed to customer satisfaction before signing off
* Accurately update systems and reports
* Proven logical thinking and problem solving skills
* Excellent, professional communication skills written and verbal
* Ability to prioritise in a dynamic and fast-paced environment
* Good interpersonal and relationship building skills
* Ability to operate successfully in a busy environment
* Attention to detail
* Flexible and adaptable
Please send CV for an informal chat and full job description.
This job was originally posted as www.cwjobs.co.uk/job/94651299