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Customer Experience Account Manager

1 1 Recruitment Ltd
Closing date
25 Sep 2021

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Contract Type
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Customer Experience Account Manager


£23k-£25k plus bonus/commission with a realistic OTE of £32k

1-1 Recruitment are looking for an excellent customer service advisor to join this rapidly growing telecoms company as a Customer service advisor.

This company, just outside of Basingstoke, provide voice, data, mobile and cloud based solutions to businesses across the UK.

As the part of the Customer Experience team, you will be supporting a dynamic team at the heart of the business, focused on providing exceptional account management and becoming the customer's champion who are pivotal in customer retention. You will be the first point of contact for customers contacting the Customer Experience team, dealing with a mix of inbound and outbound customer account related queries and opportunities.

Role and responsibilities
  • Take calls and emails for existing customers
  • Manage around 400 accounts and ensure regular contact is maintained
  • Identify Upsell and Cross sell opportunities
  • Build strong relationships with customers
  • Update database with all customer and sales details
  • Provide excellent customer service in a professional and friendly manner
  • Carry out account audits and general admin tasks

Ideal candidate
  • Excellent Communications Skills
  • Numerate and Commercially Savvy
  • Team player
  • Resilient
  • Be able to think quickly and solve any problems promptly
  • Experience of Microsoft and Excel
  • Passionate about customer service
  • Be able to multitask
  • Work well under pressure
  • Be able to use own initiative

  • 22 days holiday plus bank holidays & your birthday!
  • Excellent commission to be earned
  • Possible progression
  • Fun and lively working atmosphere
  • Brand new cafeteria with fantastic hot food selection
  • Dress down Fridays

1-1 Recruitment is one of the leading recruitment agencies for jobs in Hampshire for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we are receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion. In the meantime please keep an eye on for any other potential vacancies.
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