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Telefundraising Team Leader

Amnesty International UK
Closing date
22 Sep 2021

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Salary Band
Annual, £30,000 - £39,999
Contract Type
Full Time
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Amnesty International UK (AIUK) wants to inspire and mobilise more people with it's message of freedom, justice and equality. To do this, we are searching for a Tele-fundraising Team Leader who can galvanize a team of experienced fundraisers, manage their performance and continue to produce a unique and special supporter experience.

About the role

The Tele-fundraising Team Leader will be accountable for the management of all fundraising programmes, from Acquisition to Upgrade campaigns. You will be expected to work closely with your fellow Team Leader to manage the KPI's of 9-12 fundraisers, making sure that supporter engagement is of the highest quality, and that GDPR obligations are followed closely. Crucially, you will divide your time, not only monitoring calls in order to coach team members but making calls yourself for roughly 30% of the week.

About you

You'll have expertise in successfully guiding a tele-fundraising or telemarketing team, making outbound calls at the highest standard. Have a proven track record of managing KPI's and coaching individuals around performance. You should display impeccable communication skills, resilience and plenty of enthusiasm in front of the team. We are looking for someone with a positive, proactive mentality who inspires people to hit their targets, whilst shaping a culture of inclusivity and kindness.

Do you want to use your skills, knowledge and experience to change the world? If your answer is yes, then we encourage you to apply.

About us

Our aim is simple: an end to human rights abuses. Independent, international and influential, we campaign for justice, fairness, freedom and truth wherever they are denied. Already our network of over ten million people is making a difference in almost every country in the world. Whether we are applying pressure through powerful research or direct lobbying, mass demonstrations or online campaigning, we are all inspired by hope for a better world. One where human rights are enjoyed by all.

We are dedicated to being an inclusive employer and offer the following benefits:

35 days annual leave FTE (including bank holidays) moving to 37 after 5 years service
Generous pension where 2-5% employee contribution is matched at 6-9% by AIUK
6 months full pay enhanced maternity / adoption / shared parental
Life Assurance of 4 times annual salary
Opportunities to volunteer at major events
Flexible working wherever possible
Interest free Travel / Bike / Computer loans
Range of wellbeing and social activities

Amnesty International UK puts equity, diversity, and inclusion at the core of our values. We want to be an organisation that tackles structural discrimination and prejudice, and we are committed to becoming an actively anti-racist organisation. Part of this commitment means we are looking to increase diversity in our organisation. We therefore welcome applications from communities across the UK and particularly encourage applications from people of colour, those identifying as trans or non-binary and disabled folk as they are underrepresented at the organisation.

Apply for this role

For further details about the role please see the job description on the AIUK website. To apply, please complete an application form and email in word or pdf format before midday on 20 September 2021. The vacancy may be removed from job boards and our website early if it receives an overwhelming amount of applications so please download the documents and make a note of the deadline.

Applications are anonymised before they are seen by the hiring panel. Please do not send CV's or covers letters and ensure all information to be considered is included in the application form.

Interviews will be held via Microsoft Teams on Friday 8th of October 2021

Please note that unfortunately we cannot provide visa sponsorship, and to be considered for this role, candidates must be able to provide proof of their eligibility to work in the UK.
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