An exciting opportunity has arisen for a Technical Account Manager to join a leading Technology company based in London.
This is a key role in how our clients service is delivered and perceived, with the Technical Account Manager acting as the client's primary point of contact for the delivery of the service and taking responsibility for service engagements with them.
Responsibilities for the Technical Account Manager Role:
Ownership and presentation of the overall service delivered to the client and their perception of it, including the delivery of upgrades, maintenance, new services, change requests and day to day requests
Maintaining a solid understanding of the client's business, flows and data setup, using this knowledge to provide business and functional expertise to the client
Relationship management with the customer's business, including head traders, operations, compliance, support and technology disciplines
Management and ownership of the production service
Analysis and documentation of customer requirements to ensure such requirements are clearly understood, together with how the service supports the requirement
Management of the delivery plan to the customer and to maintain client relationships
Manage multiple clients and deliveries at any one time, working constructively with relevant teams to ensure smooth delivery
Experience required for the Technical Account Manager Role:
Extensive business knowledge in equities and/or derivatives trading and how our clients products support customers trading these asset classes
Excellent interpersonal skills, with the ability to develop and maintain strong relationships with customers across multiple disciplines
Experience of delivering financial software services to clients and able to demonstrate a consistently high rate of client satisfaction Strong analysis skills, ideally demonstrating an analysis background with the ability to create clear requirements when analysing complex tasks
Experience in managing business critical production services for clients
The ability to manage and deliver to multiple clients simultaneously