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Operational Claims Team Leader

Independent Appointments Ltd
Closing date
25 Sep 2021

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Technology & New Media
Contract Type
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Operational Claims Team Leader - Manchester - Hybrid role - up to £50k per annum plus an excellent benefits package

A global Insurer with Headquarters in London are now seeking an experienced Technical Commercial Property Claims Leader to join their Commercial team where you will be responsible for the delivery of Technical expertise and leading a Technical Operational Team to achieve operational and quality targets delivering a first class customer service.

Key responsibilities:
  • Responsible for a Technical team consisting of Technical Specialists and Technical Commercial Claims Handlers
  • Work both face to face and remotely with your team as well as regular interaction with team leaders
  • Leading your team, providing clear goals and objectives, resolving queries and problems
  • Develop your teams professional and technical capabilities
  • Act as a Technical authority in the review, support and resolutions of claims, including complaints
  • Control and influence the positive outcome of managed repair claims
  • Be an ambassador for Continuous Improvement and work with operational leaders ensuring this is a key focus
  • Manage relationships working with internal stakeholders

About you:
  • Track record of handling Technical Commercial Property Claims
  • Strong Insurance, relationship building, influencing and communication skills
  • The ability to deliver and achieve business targets
  • Strong policy contract interpretation skills - essential
  • Previous use of scoping technology and awareness of standard construction methods
  • Leadership and coaching experience
  • Previous adjusting experience desirable depending on experience
  • Industry qualifications (CII/CILA), working towards or the willingness to obtain
  • BDMA accreditation achieved or willingness to obtain
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