A new and exciting role has opened up at our new branch in Kingston-upon-Thames.
We are looking for an experienced care co-ordinator to join our office.
A knowledge of Access Care Planning/People Planner would be an advantage but not essential as full training will be given.
You must be able to drive and have use of your own vehicle.
1.1. Reporting to the Branch Manager the Care Co-ordinator is responsible for organising the care services provided by The Organisation . The Care Co-ordinator is charged with allocating care workers to clients, producing rotas, liaising with clients and social workers and ensuring that the correct, high quality services are being delivered.
2. Main Tasks Of Position
2.1. Organise the care services provided by The Organisation and allocate care workers to clients, responsible for all data input relating to specified area as changes occur.
2.2. Allocate staff to services, produce staff rotas on a weekly basis and ensure that they are completed and sent out on time.
2.3. Ensure clients have regular care staff undertaking their care, care staff have set Master Plans and allocate key care workers to clients.
2.4. Answer telephone calls from clients and staff and deal with their queries in line with the policies and procedures of The Organisation
2.5. Update client and carer records on an ongoing basis and ensure accuracy of records.
2.6. Contact clients and staff and communicate necessary information to them regarding the provision of care services.
2.7. Ensure that the policies and procedures of the company are followed by all staff and take appropriate action where necessary in line with the policies and procedures of the company. Ensure that any inconsistencies with the policies and procedures of the company are reported to the Branch Manager.
2.8. Ensure a constant bank of carers is available.; place job adverts, liase with job centres, inform admin/finance staff of new hires, ensure required documentation is processed.
2.9. Referencing potential carers, prior to employment and subsequently applying for two written references from previous employers and ensuring that these are of a satisfactory standard.
2.10. Taking on new client referrals from social services, private individuals and other organisations
2.11. Ensure holiday/sickness and emergency calls are assigned
2.12. Manage staff holidays and days off.
2.13. Track staff sickness and holidays taken
2.14. Allocate Field Care Supervisor to undertake new client assessments.
2.15. Log all compliments and complaints.
2.16. Keep a record of client reviews and manage the client review process.
2.17. Bring to the attention of the Branch Manager any complaint made about the company or any of its employees.
2.18. Provide on-call cover in conjunction with other care staff.
2.19. Attend management meetings as required and contribute to the review of the policies and procedures of the company in order to continually improve the care service provided.
This list is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation