We are looking to recruit an IT Support Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.
As an IT Support Technician Apprentice your main roles and responsibilities will include:
Providing technical support to customers over the phone and via email
Establishing, diagnosing, and escalating technical issues
Keeping the ticketing system up to date
Keeping clients informed of their ticket progress
Assisting with projects where necessary
Helping other members of staff and any sub-contractors (where applicable) to resolve IT related problems
Complying with appropriate policies/procedures at all times
Completing all aspects of the apprenticeship programme.Essential Skills
You will be highly organized with excellent communication skills
You will be willing to work hard and eager to learn
You will be adaptable with the ability to multitask
You will be motivated & driven with a brilliant work ethic
You will have a genuine passion to succeed within a career in IT
You will have superb IT skills and a base knowledge of hardware & software.Desirable Skills
Customer service experience
Driving licenceAbout Company
Our client is an IT company based in Portsmouth, Hampshire, specialising in IT support, IT services and telecoms for small and medium-sized businesses across the South of England. With 25 years of experience in the IT industry, their highly skilled engineers provide a complete suite of IT solutions that include everything you need from an IT and telecom provider.
They offer a complete suite of IT and telecoms service solutions for small and medium-sized businesses, including IT support, broadband, home working support, business phones, and websites.
They are customer-focused and ready to respond immediately to any issue no matter how small or complex, as they understand how much businesses rely on their IT and telecoms. They provide powerful, robust, and secure IT solutions that are cost-effective and have a talented and friendly team ready to respond to your requests. For those highly specialised and complex issues, they work with an extended team of specialist consultants to get the job done.
They understand the importance of a fast and efficient IT system. Their focus is to look after their customers in a professional and friendly way. No matter how trivial or complex an issue is, it's never too much trouble.
Our client believes its employees are its greatest asset and recognises its responsibility to ensure they are afforded appropriate development throughout their employment. This development begins when a new employee joins.
Their aim is to support and develop employees in their role so that they feel confident to undertake the responsibilities placed upon them and ultimately can contribute to the success of the organisation