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Claims Assessor

1 1 Recruitment Ltd
Closing date
24 Sep 2021

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Contract Type
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Claims Assessor
Up to £21,000 per annum

We have an amazing opportunity to join a privately owned, fast growing, friendly company, based in the centre of Winchester. They are looking to recruit two Claims Assessors to join their Creditor Claims Department. This is the perfect role for anyone looking to establish a career within an insurance industry. The ideal candidate will have a strong customer service background, and a kind and compassionate nature. This is due to the fact you will be dealing with vulnerable people, and will need to be able to handle difficult conversations. Previous experience within claims would be beneficial, but it is not essential. This is a full-time, permanent position. Working Monday - Friday, 9.00am - 5.00pm.


We are seeking recruit a claims assessor within the Creditor claims team to handle an increase in claim volumes following us securing new contracts. We are currently a team made up of 12 people who work closely together to achieve SLAs and actively encourage team work across all levels.

Key tasks
  • Validate new claims in accordance with set procedures
  • Make accurate claim payments to the appropriate source within strict SLAs
  • Communicate effectively with customers via verbal and written media
  • Maintain all supportive documentation and records updating computer and paper records as appropriate
  • Archive all data in accordance with departmental procedures
  • Keep Team and Senior Managers appraised of any Complaint issues
  • Work within all Health and Safety regulations

Skills & Qualifications
  • A 'Can do' attitude
  • Team player
  • Great work ethic
  • Excellent communicator
  • A good knowledge of financial services and the regulations imposed by the FCA and other law & regulatory bodies (in particular the Data Protection Act, Financial Services Act, FOS and ABI Codes of Practice, and Access to Medical Reports Act).
  • A good working knowledge of the insurance industry in particular payment protection and healthcare products.
  • A Chartered Insurance Institute qualification is desirable but not essential

Experience (Preferred but not essential)
  • At least one year's experience working in the insurance industry
  • Demonstrable experience of working in a Claims environment

Training and Development:

We are committed to the ongoing personal development of our staff and provide financially supported study through the Chartered Insurance Institute (CII). Combining on-the-job experience, internal training and CII study courses, you can accelerate your career development by attaining a Certificate, Diploma or Advanced Diploma in Insurance, which are recognised professional qualifications. Not only do we pay for your studies but we also reward your CII qualification success with a bonus.

Benefits include:
  • Non-contributory Stakeholder Pension (10%)
  • Life cover (4 times annual salary)
  • Annual company bonus scheme
  • 35 hours week - flex-time operated
  • 22 days holiday with the opportunity to earn 8 extra days in flex time
  • Casual dress code when visitors not present
  • CII Study Support
  • Training and support will be provided in all company procedures

1-1 Recruitment is one of the leading recruitment agencies for jobs in Hampshire for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we`re receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion. In the meantime, please keep an eye on for any other potential vacancies. Keep well and safe.
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