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Service Charge Arrears

Encore Estate Management
Closing date
24 Sep 2021

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Contract Type
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The Service Charge Arrears is responsible for the effective support and assistance with Encore's whole portfolio of Estates. This role forms a vital part of the team, and involves interaction with Leaseholders, Debt Collection Agencies and Estate Managers, as well as other colleagues within the client accounting function. In all areas, you will need to ensure that company policies and procedures are consistently applied to the required standards, delivering on time and with a high degree of accuracy

  • Holiday purchase scheme
  • Long Service Holiday Award -3, 5 and 10 days additional holiday after the same number of years
  • Financial qualification support
  • Study leave
  • Eye Tests
  • Cycle to work scheme
  • Company social events
Responsibilities of the role:
  • Allocating all service charge receipts onto Qube correctly and on time
  • Running the direct debit receipts routine and dealing with all correspondence
  • Being first point of contact for telephone calls regarding leaseholder account queries
  • Managing the service charge email, answering all queries within 5 days
  • Reconciling the clearing bank accounts
  • Running the fortnightly arrears procedure and other monthly ad-hoc arrears routines
  • Assisting with debt collection queries
  • Holiday cover for the Purchase Ledger function and at times of peak volume
  • Assisting the client accounting team and other departments with day to day / adhoc duties
Skills and experience required:
  • Experience in client accounting desirable but not essential
  • Excellent time management, prioritisation and diary management
  • Excellent numeracy/analytical skills and competency in dealing with financial information
  • Excellent communication skills - letter writing and the written and verbal presentation of information
  • Excellent computer skills - Proficient in all Microsoft programmes and competent in mail merging.
  • Excellent Team Working - Ability to build working relationships with employees across the organisation.
  • Accountable: take personal responsibility for seeing things through to successful resolution
  • Thorough: attention to detail, the ability to think things through - not just follow a checklist
  • Commitment: take pride in your work and care about your/the team's performance
  • Mature: common-sense approach. Remain calm & measured while juggling multiple projects
  • Positive: an optimistic, can-do attitude that enhances team morale
Like what you hear? Then click apply and come and join the Encore family!
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