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IT First Line Advisor

Employer
Healthcare Management Solutions
Location
UK
Salary
Competitive
Closing date
22 Sep 2021

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Sector
Technology & New Media
Contract Type
Permanent
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Healthcare Management Solutions (HCMS) provides Care Home Owners, Operators, Investors, Banks and Insolvency Practitioners with a one-stop solution to the care home sector. From our dedicated Head Office we operate a team of Regional Managers, Consultants and Support Professionals.

As a result of company expansion, HCMS' IT team are looking to recruit an enthusiastic and motivated 1st Line IT Support technician to complement the existing IT team. Educated to a minimum of A-level standard and with a keen interest in IT, the ideal applicant will have a passion for delivering outstanding support services to our customers and staff. An excellent telephone manner and good communication skills are essential to this role, as is a willingness to be a team player.

The key functions of this post are to:

Assist with providing first line desktop support to approximately 300 remote and 60 head-office users covering both software and hardware across multiple UK sites.

Support internal computer-users by troubleshooting a range of hardware and software issues using a centralised Service Desk, predominantly MS Windows but including Apple Mac products.

Provide troubleshooting of systems and peripherals e.g. scanners and printers.

Set up new users, desktop PCs, laptops and printers.

Assist with the installation and configuration of new IT equipment and the upgrading of existing systems.

Effective management of support records to ensure customers receive regular progress updates.

Deliver professional customer service to exceed expectations.

The ideal applicant must be able to prove eligibility to work full-time in the United Kingdom with a relevant working valid passport (not student visa).

(Please Quote Ref: ITS/KW/HCMS)

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