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Technical Account Manager

Bottomline Technologies
Closing date
20 Sep 2021

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Technology & New Media
Contract Type
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Position Title: Technical Account Manager

Location: London / Theale / Remote

Key Skills

Payments, FinTech, Technical, Incident Management, Advisory, BACS, CHAPS, Faster Payments, SWIFT

Who Are We?

Bottomline Technologies are transforming business payments and processes for companies and financial institutions around the world. Obsessed with removing complexity and allowing people to simply Pay and Get Paid . Automating and digitising all that is possible. Every day. We empower customer satisfaction through growth in new markets.

Culture and Values

We are a team of people who are strongly committed to maintain our fantastic culture, and ensuring our values and principles are lived out daily. We share ideas, innovate together and support each other personally and professionally in order to delight our customers! Working collaboratively with customers, partners and each other, we achieve a common goal of exceeding customer expectations.

The Role

As a Technical Account Manager, you will become a trusted technical advisor and custodian for some of our Tier 1 clients in the banking and corporate sectors.

Job Description
  • Partner with selected high-value customers to be a single point of contact for all things technical
  • Build technical and operational relationships with customers but also spotting commercial opportunities to enhance the partnership through solution cross-sell
  • Own client meetings to deliver technical information around change, service issues and how Bottomline's diverse and powerful toolsets can be leveraged within our customer's business
  • Display a calm and focused approach to incident management, ensuring normal operations are restored as quickly as possible
  • Proactively gain a full understanding of Bottomline products and how these fit into individual clients solutions
  • Understand & troubleshoot technical issues to resolve before escalation
  • Provide training on new features and accelerate adoption by outstanding utilisation

Essential Skills
  • Experience in the payments industry and technologies (BACS / CHAPS / Faster Payments / SWIFT)
  • Ability to form excellent technical and operational relationships with clients and collaborate with other internal teams
  • Experience managing select Tier 1 enterprise customers ensuring utilisation of our products
  • Passionate about delivering operational excellence
  • Accelerating customer solutions through knowledge of their business and best practices
  • Calm and logical in challenging situations, including the management of production incidents
  • Technical mindset providing detailed data analysis
  • Experience with methodologies including ITIL and Agile
  • Knowledge of ERP systems

Bottomline Benefits
  • Pension
  • Life Assurance
  • Income protection
  • Private Medical (if eligible)
  • Travel Insurance
  • Employee Assistance Program
  • Salary Extras
  • Season Ticket Loans
  • Cycle Schemes
  • Happy Monday, Pizza Friday and Even Massages at your Desk!
  • For those based in the Theale office; Bottomline Bikes, Therapy Dogs and an Around The Lake card

Bottomline are proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment for all employees.
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