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Technical Account Manager - French

Closing date
20 Sep 2021

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Technology & New Media
Contract Type
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Strength in TrustOur goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to ethics, compliance, privacy, security, and third-party risk, we've created a no-nonsense platform to help supercharge the global push for trust.

The Challenge

The Technical Account Manager role is very important as it's a billable function to the customer, so they are paying to have an expert manage their whole account. This means that our TAMs must be SME's in the complete OneTrust platform, the customer and privacy so they'll be able to deliver demos of the OneTrust modules to a strong standard and be able to show the customer their planned journey throughout the whole product lifecycle. They will also typically meet weekly with key customer stakeholders and superusers to provide any needed assistance, evaluate project progress, and share information about industry best practices.

Your Mission
  • Providing customers value for their investment in OneTrust
  • Building strong relationships throughout the customer up to C-Level
  • Creating product roadmaps for your customers to show them their planned journey throughout the whole product lifecycle
  • Taking full ownership of your clients, meeting them on a regular basis, providing monthly reports to evaluate their progress and track how they're doing against their targets
You Are
  • Have fantastic communication and presentation skills
  • Able to manage multiple accounts simultaneously
  • Hard working, determined
  • Used to working at a very fast pace
  • Able to take information and process it very quickly
  • Must be independent and a fast learner but also be a big team player
  • Having a good tech awareness
  • Ability to problem solve
  • Consultative approach
Your Experience Includes
  • 1-3 years of relevant experience across software development, professional services, solution engineering, technical consulting; with expertise in architecting, supporting and/or rolling out new technology and solution initiatives
  • Effective customer-facing communication and relationship building skills. Proven success in and genuine enthusiasm for working directly with customers
  • Practical experience in troubleshooting software and web services
  • Strong Technical Experience
  • API's - have a strong knowledge, being able to integrate
  • Cookies - expert knowledge in cookies and ideally have implemented them across multiple different clients
  • SSO - extensive knowledge
  • Excellent verbal and written communication skills, including the ability to chair meetings or host webinars
Extra Awesome
  • Previous experience working within a Technical Account Manager function on a SaaS platform/product
  • Strong technical experience, including the integration of API's
  • Good knowledge and previous experience working with SSO
Our Commitment to YouWhen you join OneTrust you are stepping onto a launching pad - the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry - Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
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