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1st Line Support Analyst

Brook Street
Closing date
23 Sep 2021

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Technology & New Media
Salary Band
Hourly Rate, At least £10.00
Contract Type
Full Time
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Brook Street are currently recruiting on behalf of a multi-brand provider of information technology solutions to business, government, education and health-care customers. Their hardware and software can be found across an impressive 250,000 companies worldwide.

To support a new and very exciting Government contract, we are looking for candidates with exceptional contact centre or call centre customer service experience to join the team as Service Desk Analysts.
Salary: £10.00 per hour
Service Desk Analyst hours are Monday to Sunday (37.5 hours) with various shifts from 7am - 9pm and other benefits include:
  • Company bonus
  • 33 days holiday
  • Parking on site
  • Large canteen/downtime area
  • On a bus route
  • Great working environment
  • Progression through different support line levels if desired

As a Service Desk Analyst, you will be providing effective and positive first line support through managing calls and handling the resulting incidents or service requests and supporting the service operation. For many organisations, technology underpins the service they provide to end users .... For Government the end user is ultimately the general public; your ability to build a quick rapport, understand the query and talk the customer calmly through steps to resolve the issue (first line support) will ensure the Government department continues to provide an effective and efficient service.

The role is varied, giving you the opportunity to work with your customer, third parties and internal teams to get the best outcomes and resolve queries quickly. In your downtime, you'll enjoy the fantastic facilities including pool tables, TC or eating out at one of the many local restaurants.

While previous First Line Support experience would be advantageous, this is also a great step if you have a good Contact centre / call centre customer service background, an analogical approach and a passion for problem solving

If you are interested in applying or finding out more about what a typical day will involve, please either apply or email

We will respond to all applications within 1 working day.
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