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File Handler Assistant

Keoghs LLP
Closing date
23 Sep 2021

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Contract Type
Full Time
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Have you got an excellent telephone manner, with good communication skills? Are you able to work to processes and procedures? Are you looking for a role to kick start an exciting career for you? If yes, then this might be the role for you.

Working in our Fraud department this File Handler Assistant role doesn't require any previous technical experience but so long as you possess the right key skills and enthusiasm for the role and your career then we would like to hear from you!

The File Handler Assistant will be assigned to work with a File Handler(s) within a team in an open plan environment. The role involves working on pre and post litigated fraud cases on behalf of a wide range of Insurance clients. Whilst the Assistant will not have ownership of any of their own files, they will be responsible for carrying out individual file handling tasks on cases for and in support of the File Handler(s).

Keoghs is one of the leading providers of claims-related services to insurers, businesses and other suppliers to the insurance sector. We combine proven processes, technology and a low cost infrastructure with deep legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

Key Accountabilities

The work handled by the Assistant will be governed by the caseload of the File Handler that they are assigned to, these include:

• Instructing experts

• Instructing and working with Counsel

• Attending Interlocutory Hearings

• Carrying out detailed reviews of medical records

• Liaising with clients/other insurers/third parties

• Liaising with policyholders and witnesses

• Negotiating settlements

• Assisting the File Handler to follow the Court timetable to include drafting basic pleadings/court documents

• Covering the work in the File Handler's absence

• Any other tasks as they arise during the course of assisting the File Handler to efficiently run their caseload

To ensure compliance with the SRA Code of Conduct 2011

Essential Skills and Attributes
  • Established interest in law either through further education (e.g. LPC or ILEX) or experience within a process driven legal environment
  • Experience of drafting court documents and understanding of processes
  • Good telephone and communication skills with people at all levels inside and outside the business
  • An ability to organise and prioritise tasks using initiative
  • Calm under pressure with the ability to re-prioritise and delegate effectively when required
  • An ability to analyse evidence
  • Good Literacy and IT skills
  • Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met

• Ability to work effectively within the Keoghs Shared Behaviour framework

Personal Development
  • This role gives new recruits an opportunity to learn about the work undertaken in a legal department and gain knowledge and skills associated.

What You Can Expect From Us
  • A supportive environment where you will be offered guidance and advice in order to progress your own career
  • You will find that your colleagues are down-to-earth and make for good team mates
  • A sharing environment of knowledge and expertise
  • Flexibility
  • We are a diverse team and an equal opportunity employer

Benefits Package
  • 35 hours per week Monday - Friday
  • Premium Headspace membership - teaching mindfulness, meditation and wellbeing
  • Annual leave plus bank holidays and the option to buy additional holidays
  • Healthcare Cash Plan
  • Death in Service - after 1 year
  • Employer Pension Contribution
  • Cycle to work scheme
  • Tech scheme
  • Season ticket loan
  • Car parking scheme
  • Gym flex

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
  • We listen, are down to earth and supportive
  • We work together towards a common goal
  • We're friendly with a can do attitude
  • We care about our clients
  • We evolve

Keoghs is a Disability Confident employer and we endeavour to recruit from the widest possible pool of suitable candidates. If you require any adjustments or special arrangements to be made to our application process on account of a disability please contact us and ask to speak to Recruitment.

We'd like to take this opportunity to thank you for interest in this position and in our organisation
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