As Customer Accounts Team Leader you'll manage a team of Customer Account Specialists and Customer Account Assistants, to ensure that the services delivered across the team are effective, compliant and support the delivery of the Group's income management service and policies, which aim to maximise the amount of rent collected from, and minimise the financial hardship suffered by Clarion's customers.
You'll be responsible for managing, developing and supporting direct reports including under performance to maximise performance and capacity. Together with setting individual targets are set and regularly monitor performance to ensure that targets are met. Taking the initiative to keep own and subordinates skills and knowledge of their technical or professional specialty up to date to reflect the changing role, so staff can achieve stretching performance targets and maximise performance capacity.
We're looking for someone to advise upon and/or deal with more complex arrears cases and to review and authorise legal action to ensure this is taken appropriately and in a timely manner, in line with legislation and policy; including the service of notices, the completion of legal paperwork and the presentation of cases in the county court before a District Judge without legal representation.
You'll establish, develop and foster effective relationships with internal and external partners and customers, such as local authorities, support providers and the DWP, ensuring blockages are identified and resolved whilst monitoring performance.
You'll have a proven track record of successfully managing, leading and motivating a team, ideally in an income/debt recovery/credit control environment and delivering performance improvement of both processes and team members in a way that maintains consistency with the values of the organisation.
We're looking for an individual with excellent understanding of rent arrears, legislation and policies and procedures associated with it, as well as extensive knowledge of Housing Benefit, Universal Credit and Welfare Reform and the appropriate responses to these issues.
If this sounds like an opportunity you'd be interested in, we look forward to hearing from you.
Closing Date: Monday 27th September 2021 at midnight
For further details on this vacancy, please click 'apply' or visit our website.
Applicants must be able to travel across regions as required.
In the event that we receive a high volume of applications, we reserve the right to close this advert early.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in the UK for the duration of your employment.
Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.