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Digital Account Manager

Closing date
20 Sep 2021

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Technology & New Media
Contract Type
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  • Partners closely with project owner to understand business objectives and overall strategy brand plans as a mean to manage content projects appropriately
  • Facilitates project planning, milestone tracking, status updates and change tracking from the initial kick off meeting until successful project closure as a means to support the development of a high-quality customer centric deliverable
  • Understands underlying content strategy and technology in order to ensure they help find the best solutions to meet customer and business needs
  • Ensures that new service requirements are delivered to the appropriate stakeholder.
  • Collaborates with IT Technical Analyst on all technical dependencies as input to End to end project plan and cost estimate for the project
  • Manages delivery teams of Production Partners and serves as an interface between creative and technical teams
  • Provides package for the ingestion of the Medico Legal Review(MLR) process (no responsibility for MLR process itself)
  • Execute top-line Quality Assurance(QA) on all assets after production QA and supports project owner acceptance review
  • Ensures all pre-requisites in the technical pack are available before MLR and before launching production service request.
  • Support and consult the Project Owner during MLR
  • Upholds client standards adherence from all project stakeholders
  • Manages or ensures proper escalation of project related risks and issues
  • Tracks project progress and status in project management tool and reports to Project Owners and Account Leads
  • Act as central point of contact end-to-end for all digital content projects
  • Manage content creation and content production of Content Production Services projects (requirements management, creative content dependencies, approval milestones, tech. production, and deployment)
  • Accountable for meeting content quality and timelines expectations of all assigned digital content projects in line with business requirements and client standards

Desired Skills and Experience:
  • Experience in Digital Marketing/content production (preferably in pharmaceutical industry)
  • Excellent client facing and presentation skills is a MUST
  • Resourceful, tenacious and capable of being calm and decisive under pressure
  • A good facilitator with a consultative mind-set
  • Ability to work on your own and in a team
  • Experience in collaborating with cross-functional internal team located at multiple geographies on day-to-day tasks
  • Strong MS Office skills and good presentation making skills
  • Excellent communication skills and fluency in Native language and English
  • Ability to build strong colleague and client relationships
  • Expert administration skills covering meetings etc. - meeting organization (always have pre-meetings, clear roles and responsibilities agreed in advance, circulate directions, key people present and Bios, minute taking etc.)
  • Proven ability to learn quickly
  • Proven track record in growing the business from assigned clients
  • Willingness to travel - 25%
  • Enthusiastic to take that extra mile each and every day in order to delight the client
  • Exceptional time management skills including the ability to handle multiple clients with changing priorities
  • Experience range : 8 -15 years
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