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1st Line Support Engineer

Michael Page Technology
Closing date
17 Sep 2021

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Technology & New Media
Contract Type
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My client requires 3x Engineers across 1st Line and 2nd Line vacancies to support their growing Service Desk.

The successful candidate will form part of a revamped Service Desk, with an emphasis on maintaining optimal service levels, adherence to published SLAs and offering support as a managed outsource provider to a number of clients.

Client Details

My client is a growing MSP based in Bristol.

  • Provide 1st Line technical support, answering inbound support queries
  • Perform efficient diagnosis and resolve or escalate as necessary
  • Maintain an impeccable level of customer service and interaction for all support queries
  • Adhere to all Service management, security and quality management principles
  • Update support queries with comprehensive notes and time throughout your working day
  • Update/manage customer documentation

  • 1 years' experience working for an IT helpdesk
  • Hold industry-based certification (CompTIA A+, MS certification etc.) - desirable
  • Previous technical experience supporting - Active Directory, Windows 10, Office 365, Anti-Virus, basic networking
  • Have adequate experience with Active Directory, Group Policy, DNS, DHCP etc.
  • Have exceptional communication skills both verbal and written
  • Full and valid UK driving license

Job Offer

£21,000-£23,000 + training budget + additional benefits
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