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1st Line Support - Edinburgh - 3 Months

Employer
Harvey Nash Scotland
Location
UK
Salary
Competitive
Closing date
22 Sep 2021

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Sector
Technology & New Media
Contract Type
Permanent
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Harvey Nash's public sector client is currently looking to recruit a 1st line Support Analyst to join them on an initial three month contract. The client is based in Edinburgh, however, this role will be home based until restrictions are lifted further.

Main Duties:
  • Respond to Priority 1 and Priority 2 telephone calls from customers within 5 rings of being assigned through the Mitel Contact Centre client.
  • Ensure customer telephone call duration do...
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