Monitor and test the performance of Chinanet/CN2 network, proactive detect and resolve QoS deterioration, constantly improve QoS of Chinanet/CN2, manage the transit and peering connection to ensure good network connectivity.
Liaise with other teams/external entitles to ensure the smooth network operation.
Daily maintenance and operation of network devices in China Telecom Moscow POPs, the network devices include CT global Internet backbone, Chinanet/CN2 Sino-Europe backbone as well as IP access network devices.
International circuits' implementation, service provisioning, service delivery, post-sale troubleshooting and technical supports.
Maintain and update Operation Plan and other operational procedures, service availability report, traffic management reports and service improvement solutions.
Pre-sales consulting support, resolve all technical issues arising during the sales engagement, understand customer business and technical drives, actively participate in customer network planning, help clients define specifications, requirements and engineer solutions based on customer requirements.
Coordinate with counterpart in HQ and design, implement and support differentiated Internet products
Follow up customer service escalation with internal departments and external suppliers
Providing performance reports for VIP customers, Organizing service review meeting with VIP customers. Gatekeeping customer credit claim
Processing supplier service review and credit claiming, Processing supplier evaluation. Maintaining supplier information in system
Some business travels are required.
5-7 years network maintenance experience on IP network and equipment maintenance experience
CCNP qualified or equivalent, CCIE would be an added advantage
Familiar with Cisco equipment and other related products
Familiar with all submarine and land cable systems