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Optimization Manager

Closing date
15 Sep 2021

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Technology & New Media
Contract Type
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We're looking for a CRM Optimisation Manager to work across a number of brands within a high growth company, accountable for optimizing the use of Bullhorn. The role will also provide clear and compelling Bullhorn Roadmaps to support the business strategy.

Key tasks:
  • Support the Head of Operational Excellence with the creation and delivery of CRM roadmaps, service models and operational best practice
  • Create and execute a Bullhorn optimization plan across all the businesses that use it
  • Create and execute a clear training and adoption plan
  • Work with the Transformation and Product teams to ensure a coherent and compelling end to end service design models
  • Work with Bullhorn to ensure understanding their best in class system usage and replicate across the group
  • Support new Bullhorn roll out programmes

Experienced required:
  • Several years experience of delivering Bullhorn product support and improvement in operational environments
  • Proficient project management skills and experience across technical, process, proposition and policy improvements
  • Excellent quantitative & qualitative skills
  • Excellent stakeholder and communication skills must be credible and able to comfortably flex their approach to different stakeholders/situations
  • Proven successful delivery of Bullhorn operational excellence within multi-functional teams
  • Proven successful delivery of Bullhorn implementation and roll out into complex work environments

In this role, you'll be joining a fast-growing business that is experiencing record sales across the UK and in international markets.
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