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2nd Line Support Analyst

Employer
ISR Recruitment
Location
UK
Salary
Competitive
Closing date
15 Sep 2021

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Sector
Technology & New Media
Contract Type
Permanent
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  • 2nd Line Support Analyst (x4)
  • c£200 per day (via Umbrella)
  • 3 month rolling contract
  • Southampton, Hampshire (onsite only)


Skills and Experience:
  • Experience of working multi discipline, medium sized skilled IT team
  • Must demonstrate ability to deliver outstanding service in a busy environment
  • Excellent understanding of Active Directory, Microsoft 365, Microsoft Office, Collaboration tools such as Zoom and Box, and a working understanding of the Windows Operating Systems
  • Working knowledge of SCCM, deployment techniques and software application packaging
  • Working knowledge of Mobile Device Management software and processes by which remote devices are managed
  • Experience of enterprise wide security tools including Anti-Virus
  • Experience in Incident, Problem and Request Fulfilment disciplines
  • Ability to document processes and carry out administration functions.
  • Must have worked for a Managed Service Provider (MSP) or within a large corporate environment
  • ITIL (desirable)
  • Provide a face to face service via our client's Tech Bar, working closely with the Service Desk to ensure the needs of our end users are met. .


The Opportunity:

My client are a managed service provider currently looking for a number of 2nd Line IT Support Analysts (x4) to join a Helpdesk team on a contract basis working onsite in Southampton. You must have an enhanced level of technical ability in products such as Microsoft 365, Anti-Virus, Mobile Device Management and SCCM that will help get the most value from recent and ongoing investment. The 2nd line role also operates a tech bar, so you must be able to communicate with both technical and non-technical people in an efficient and timely manner. The 2nd Line team offers a brilliant exposure to technology, processes and service to our end users - this means critical thinking, problem solving and an ability to engage with colleagues at all level are essential.

Applications:

To learn more about our client and this great opportunity on offer working as a 2nd Line IT Support Analyst based in Southampton; please call and speak with John Noonan here at ISR Recruitment on 07719 919 860 or please email me a copy of your very latest CV and I'll call you back to discuss the role in more detail.
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