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Clinical Quality Manager

Employer
Doctorlink
Location
UK
Salary
Competitive
Closing date
15 Sep 2021

View more

Sector
Healthcare
Contract Type
Permanent
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The post holder will support the Head of Quality in the provision of an efficient, effective, and high-quality professional patient safety, experience and quality agenda. To support the delivery function of continuous quality improvement; through the provision of high-quality services for our service users and commercial clients, and meeting all local, statutory, and regulatory requirements.

The post holder will also help ensure that the approach of HealthHero Enterprise (HHE) to quality and efficiency improvements include robust quality indicators that aim to improve operational efficiency and outcomes for service users, that these are regularly monitored and evaluated against best practice improvements, and senior stakeholders are supported on implementation.

Your key responsibilities will be

Clinical Quality Assurance and Improvement
  • Participate in ongoing audit cycles, review and triangulation of information and assurance in relation to clinical quality performance including patient safety, patient experience and clinical effectiveness.
  • Working with the Head of Quality on the monitoring and reporting of the quality performance of GP Services provision.
  • Updating and maintaining the healthcare compliance system, generating reports and actions from subsequent analysis and interpretation.
  • Produce reports on clinical performance against quality metrics, using internal and external business systems that monitor, action and assures the CGB that the clinical service provision is safe and of high quality.
  • To support the Head of Quality in ensuring that patient experience intelligence is systematically captured and used to form quality improvement programmes.
  • Ensure that evidence-based practice and outcome measures associated with service quality, patient experience and wider patient safety agenda are applied in both the development, implementation, and delivery of clinical services.
  • Establish and monitor standards across the business regarding patient safety and quality, ensuring that audits and inspections that validate and assure compliance take place.
  • Provide assurances to the CGB on a range of clinical services identifying where actions are required to be taken to improve quality of service provision. Support the health professionals to implement actions following discussion with the CGB.
  • Provide early warning to the Head of Quality where there is evidence to suggest the quality of service is inadequate or there is evidence to suggest a risk of a significant deterioration in the quality of services.
  • Regulations 2014 and other key indicators of effective quality and governance systems ensuring that all identified risks and issues are escalated through the business. This will include external visits as required and promoting excellence in quality and safety and validating compliance where appropriate.
Patient Safety Risk & Assurance
  • Maintain the healthcare compliance system of all Events and Serious Incidents reported by the HHE Team. Support the Head of Quality by conducting, receiving, and reviewing Root Cause
  • Support the Head of Quality by ensuring that all reported serious incidents are appropriately
  • To provide assurance to senior stakeholders that all Serious Incidents are investigated in line
  • Monitor health professionals ensuring that significant lapses in quality are investigated acted on promptly and wider learning is effectively promulgated across the clinical team and used to improve the quality of services.
  • The post holder will generate and disseminate monthly Serious Incident reports to senior stakeholders using the healthcare compliance system.
  • Where required, to undertake thematic reviews of Serious Incidents in collaboration with our clients to identify emerging themes and key trends to help ensure that appropriate actions are in place to address any identified deficits in clinical practice.
  • The post holder will monitor our compliance with the MHRA Central Alerting System outputs, identifying areas of non-compliance or risks to patient safety and report to the Head of Quality.
  • Maintain an effective Quality Management System, to ensure that quality information is properly managed, and that best practice is shared across HHE and external organisations as appropriate, to inform decisions and intentions to drive up improvements in services.
Information Management
  • Draft reports summarising status on issues, appraising outcomes, and providing progress
  • reports to the Head of Quality.
  • To work with other members of HHE to ensure that there is an appropriate system in place for developing integrated reports; reflective of financial, quality, safety and performance indicators.
Planning and Organisation
  • Operate effectively in a flexible and demanding environment, proactively engaging with
  • Work with key HHE staff and external auditors and regulators, to identify where and how
  • To support HHE senior stakeholders with the identification of quality metrics that can be monitored to provide assurances that any potential negative quality impact of an introduced service redesign or efficiency scheme are mitigated. This includes the identification of mechanisms that will be utilised to ensure quality is maintained where it is not possible to specify specific quality metrics.
  • Build constructive relationships and liaise with senior stakeholders, health professionals, account managers and the wider HHE team to gain assurances on the quality of services delivered.
  • To feed information from Clinical Quality Review Meetings to key stakeholders.
  • Support the HHE Operations Team in investigation and learning from complaints or issues raised by service users or clients and ensure that working with the Complaints Team, there is a timely response, appropriate investigation and follow up, lessons are learnt, information is gained and retained and used to continuously improve patient experience.
Complaints
  • Support the HHE Operations Team in investigation and learning from complaints or issues raised by service users or clients and ensure that working with the Complaints Team, there is a timely response, appropriate investigation and follow up, lessons are learnt, information is gained and retained and used to continuously improve patient experience.
  • Monitor the complaints received and progress / chase as necessary, to ensure internal and contractual SLAs are met. Ensure that any problem areas and delays that cannot be resolved are escalated to agree further action.
RequirementsYou will come from a primary healthcare background and ready for your next challenge in your career.
  • Knowledge and experience of quality management and governance within healthcare
  • Previous experience of investigative activities, able to gather and assimilate information quickly and effectively
  • Ability to write and contribute to complex documents and reports
  • Experience managing processes
  • Experience managing healthcare compliance software
  • Strong experience in care quality commission
  • Understanding of audit and its application in practice
  • Working knowledge of healthcare regulation, standards and guidelines
Benefits
  • Incredible support, tools and the training to excel in your career
  • You'll get to work in one of our tech hubs in either Covent Garden in London or Beaconsfield in Buckinghamshire.
  • An excellent compensation package including a healthcare cash-plan, 5% pension, bonus, Life assurance, 25 days leave, employee discount platform including 20% off restaurants in Covent Garden and of course all the usual free food and drink.
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