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Cloud Operations Engineer - London

Closing date
15 Sep 2021

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Technology & New Media
Contract Type
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Portfolio BI (PBI) empowers the most sophisticated buy-side firms to take control of their portfolio and operational data. Born from the merger of Hentsu, LUX FTS and NorthPoint, and backed by Credit Suisse Asset Management's NEXT Investors, our customers benefit from our integrated platforms, local technological expertise, and seasoned financial experts. We are an asset management technologist, and we provide a fully managed cloud platform for hedge funds, with on-demand trading, research and corporate technology, as well as connectivity to market data providers, brokers, and exchanges. Our vision is to drive agile transformation across financial services through public cloud technologies, SaaS and data science.

You will
  • Provide first-class, client-facing cloud support across both US and UK clients
  • Troubleshoot and resolve technical support requests within SLAs, escalation internally or with third parties
  • Monitor trading systems and cloud infrastructure for our hedge fund clients
  • Strive to improve day-to-day operations to reduce support to zero
  • Operate client Azure environments as well as our own infrastructure
  • Have the mindset and technical skills to develop and implement automation tools and processes to remove manual overhead
  • Strong desire, passion and proven track record of technical advancement in public cloud technologies
RequirementsYou have
  • Minimum 3 years of experience working in a 2nd line role supporting Windows-based servers, desktops, Azure, Office 365, AWS, Active Directory environment and applications
  • Understanding of IT infrastructure, O/S systems, Networking (such as TCP/IP, subnets, VLANs, and routing)
  • Experience monitoring and supporting complex environments, in client-facing roles and stringent SLAs
  • Skills and experience with automation and scripting which has resulted in a reduction of manual task overhead
  • GPOs, DFS and PowerShell
  • Mac/Linux knowledge or exposure
  • Experience or training with ITIL frameworks
  • Experience working with support ticketing systems, documenting issues and resolutions
  • Azure Cloud Accreditation or already on the development path to attain one
  • A customer focus, with developed customer service and communications skills
Great if you also have one of all of these
  • A computer or IT related degree
  • DevOps experience
  • VDI experience, PCoIP, Citrix, thin clients
  • Security tools
  • SQL experience
  • Financial services, or trading exposure
BenefitsYou would be part of an international team of people from all over the globe, working on the latest technology and at the forefront of automation and innovation.

We offer
  • Working with technology leaders like Cisco, Microsoft, Google, Amazon Web Services
  • Competitive salary
  • Generous PTO
  • Health Insurance packages
  • Professional certifications paid by the company
  • Discretionary performance bonus
Work environmentHaving a pleasant work environment helps you function at your best - our office is located in London Moorgate, in the heart of the City.

From an in-office beer and wine fridge to staff socials and training opportunities, and private health insurance, working at PBI comes with a whole host of benefits in addition to our competitive pay.

EducationWe believe in lifelong learning - at PBI we offer on the job and soft skills training, and extensive opportunities for personal and professional development.

We support our employees as they gain the skills they will need to succeed and excel professionally.
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