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Credit Manager North America

Closing date
15 Sep 2021

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PHMG is the world's leading audio branding agency - and we're looking for an experienced, confident Credit Manager to help us continue to deliver our world-class service.

We work with 32,000 clients across the globe, and pride ourselves on delivering outstanding levels of customer care to every single one of them. As the dedicated North American Credit Manager, you'll lead the way in ensuring these exacting standards are maintained at this key point in the client journey. You'll be the key point of escalation for all credit-related issues, acting as a shining example of best practice in effective resolution.

The ideal candidate will be brimming with ideas on ways we can continuously improve our processes, and ready to make their mark on a well-established department. Taking charge of a team of five, you'll encourage your staff through one-to-ones and inspiring management, constantly assessing quality standards to create a department that operates at its best.

Ideally, you'll be an existing Credit Manager looking for a new challenge - but we're also happy to welcome ambitious, experienced Credit Control Executives ready to take the next step in their career.

Working Hours: Monday - Friday / 3 days a week 11am-8pm shifts and 2 days a week 8.45-5.15pm shiftsResponsibilities
  • Managing a team of 5 credit control executives
  • Conducting monthly 121's
  • Call scoring to assess call quality
  • Proactively looking for areas of improvement
  • Driving team performance on main KPIs
  • Point of escalation for any client related issues
  • Excellent customer service standards
  • Able to work to own initiative and as part of a team
  • Confident and professional manner
  • Fast thinker and decision maker with excellent attention to detail
  • Strong skills in communication, analysis and Microsoft Excel
About PHMGEstablished in 1998, PHMG has grown from a renowned Manchester-based business to the world's leading audio branding agency - working with 32,000 clients in 39 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track™ - strengthening their business identity in the most memorable, emotive way.

We do all we can to make PHMG the best place to be, so offer all our staff a complete portfolio of PH Perks. This extensive list of benefits includes free gym membership, in-house barber, beautician and bar, financial consultations, CSR initiatives and many more exciting rewards - and is continually expanding based on feedback from our staff.
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