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NOC Analyst

T Tech
Closing date
15 Sep 2021

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Technology & New Media
Contract Type
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Purpose of the Job

Monitor automatic network-related alerts and act as first point of contact for network-related issues, clarifying the issue, prioritising, fixing within the guidelines set and escalating as appropriate.

Main Duties And Responsibilities

About T-Tech
  • Resolving reactive issues
  • Monitor the automatic alerts generated, undertaking initial investigation to understand and explain the issue clearly
  • Ensure that the issue is recorded fully and accurately in Autotask
  • Prioritise issues in order of importance and impact
  • Notify team members and/or customers as appropriate
  • Diagnose the cause of the issue in order to identify the most appropriate fix
  • Deploy a temporary/ short term fix if necessary, to ensure quick resumption of service or to prevent further issues for users.
  • Assess alternatives to resolve the issue and deploy the most effective, robust resolution
  • Check that the issue is fully fixed and has not had any adverse impact on any other matters
  • Escalate complex issues, within the timeframes required, giving a full explanation of resolutions attempted
  • Scheduling, managing and checking for Windows patches and reporting recommended patches
  • Apply patches as per the regular schedule agreed with the customer
  • Scheduling and managing application updates and maintenance
Resource Housekeeping
  • Generate disk usage report, detecting any issues and following receipt of correct approvals, perform clean up.
  • Perform disk usage trending and analysis and highlight any future areas of concern in a timely manner
Network and Server updates
  • Assist with firmware updates on servers, firewalls and switches under the guidance of a senior colleague
Information Recording
  • Log client problem issues accurately and fully in service desk system
  • Keep accurate records of time worked on issues in Company's time recording system
Customer Service
  • Interact professionally with customers and colleagues at all times, ensuring that the customer is fully satisfied with the service provided
Personal Development
  • Proactively manage own personal development through passing of partner certification exams and constantly developing technical knowledge through on the job enquiry.
Common Responsibilities
  • Maintain up to date knowledge of T-Tech's operational procedures and Employee handbook and comply with the requirements
  • Work collaboratively with team members
  • Participate fully in company-wide initiatives
  • Undertake other duties as may reasonably requested by management
T-Tech is one of the fastest growing IT Consultancy, Support and Cloud Service providers in the UK, serving SMEs in the Accountancy and Professional Services sector. Our customers demand and deserve great proactive service and responsive support. We understand how important it is to optimise day-to-day operations and we help our customers embrace innovation and drive growth. We do that by showing them how to cut risk, improve productivity and leverage IT to gain competitive advantage. At T-Tech, we're about keeping UK business up and running, resolving problems quickly, providing personal attention and providing our customers with reliable IT support when they need it.Our business focuses on 6 areas of service Business Consultancy; IT Support; Technical Consultancy; Cloud, Networks & Security; Intelligent Automation; and Communications. T-Tech has created a working environment that is personally and professionally challenging and enjoyable. At T-Tech you will be joining a talented team that values your input and knowledge. We are looking for highly motivated, talented individuals to join us in realising our vision.

Our ValuesService CentricWe put our customers at the heart of what we do. We are accountable for our actions and honour our commitments. We go the extra mile.

UnitedWe succeed as a team, pulling together to achieve our goals. We understand and respect others' views and perspectives. We communicate openly with each other, sharing, challenging and supporting.

High StandardsWe take pride in the quality of our work. To give our best, we plan thoroughly and strive continually to improve our effectiveness. We have a thirst for knowledge to enable us to learn and improve.

AgileWe are agile in our thoughts and actions, anticipating and adapting quickly to new opportunities and situations. We manage changing priorities to work flexibly and with resilience.

BenefitsWhat we can offer youCompetitive Salary Depending On Your Experience And SkillsPension after 3 months of employment - T-Tech will match employee contributions up to 4% of salary

Life Assurance to provide security for your family, 3x salary

Income Protection to provide an income in the event of long term illness

Holiday 23 days' per year

Learning environment; the opportunity to work alongside experts in the latest technologies

Training we have CBT nuggets

We care about your happiness We use Friday Pulse

Quarterly events and more, Go-Karting, Games nights, boat parties, Crystal Maze and escape rooms are our style!

We care what you think Suggestion Box platform

Medical cashback with BUPA

Exceptional career progression opportunities
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