This job has expired

Head of Consultancy and Support

Closing date
15 Sep 2021

View more

Technology & New Media
Contract Type
You need to sign in or create an account to save a job.

Job Details

PremFina Ltd is a technology-led, private equity backed, London-based firm operating in the $80 billion global premium finance industry. Promoting financial inclusion, it enables the payment of insurance premiums via affordable monthly instalments. The company supplies insurance brokers and companies with financing facilities as well as a white label cloud-based Software-as-a-Service (SaaS). Nearly half of PremFina's staff work within IT in the UK, Bulgaria and Poland. Its historic financial investors include Japan's Rakuten Capital, the UK's Draper Esprit, backed Silicon Valley billionaire Tim Draper and Thomvest Ventures, the VC firm of Canada's Thomson family, known for its namesake Thomson Reuters Corp. More info at

As Head of Consultancy & Support, you will be responsible for interacting with clients and internal stakeholders to improve their day-to-day operations. You will be leading a team of consultants and support analysts and be responsible for onboarding, integrations, implementation and managing issues. You will understand the PremFina technologies and business models. You will be passionate and committed to ensuring PremFina projects are successful and aligned with the platform/product of PremFina. You will provide leadership to your team and colleagues helping them to prioritise work; deliver and support technical projects and implement solutions according to client requirements (both internal and external). Previous experience working in a fast-moving finance & insurance environment is ideal.

Your contribution to something big
  • Maintain a detailed understanding of the product technically and functionally.
  • Regularly organise and execute agile projects to enhance different areas of the product & platform
  • Assess client requirements for product and process changes and make key and transparent decisions on how such changes should be implemented.
  • Involvement in all stages of the delivery cycle: from research to development, working closely with the support team, business consultants, developers and key stakeholders including other departments (Credit, Finance, Sales, Customer Services)
  • Provide guidance, coaching and support to your team helping them to make decisions on projects and implement technical solutions
  • Thoroughly document product and process inconsistencies/issues/software concerns for follow-up and/or resolution by the development team

Our ideal teammate has experience with/knowledge in
  • Likely to have 3-5 years' experience in a similar role
  • Excellent written and oral communication in English
  • Basic knowledge of finance/insurance industry (especially lending/financing)
  • Technical skills - SQL, Programming language(s), Shell Scripting, Cloud Computing/Architecture
  • Data analysis and mining and report building skills (ideally Power BI)
  • An understanding of APIs and REST based Web Services, Jira, Confluence

You will get brownie points for
  • An IT related degree qualification
  • An understanding of premium finance is an advantage

You will possess:
  • Excellent communication skills, both verbally and written, are essential
  • Lead by example; and good team management skills
  • Willingness to serve clients and be empathetic to their needs
  • High attention to detail and a keen emphasis on accuracy
  • Ability to work to deadlines, along with the flexibility to manage fast changing priorities and the ability to multi-task
  • Proven ability to sustain high level of performance under pressure and remain focused
  • Ability to self-motivate, self-manage and work both autonomously and as part of a team
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert