This job has expired

Application Support Consultant

Employer
Unit4
Location
UK
Salary
Competitive
Closing date
15 Sep 2021

View more

Sector
Technology & New Media
Contract Type
Permanent
You need to sign in or create an account to save a job.

Job Details

Company DescriptionWe are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.

Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.

Job DescriptionWe are seeking a Application Support Consultant to be located in the UK working with our Best In Class Financials solutions. In this role, you will carry out the provision of product Application Support via telephone and remote connection to customer systems.

What You Will DoAs an Application Support Consultant, you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will need to provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.
  • To progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate.
  • Investigate, process and document application defects passed to the Application Support team.
  • Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation.
  • Handle customer escalations, taking ownership of complicated issues and always keep customers updated of progress.
  • To comply with the Company's information and Security Requirements and all Company Business procedures, policies, and ISO standards.
  • To investigate, document and present to the Customer Services Team Leader process improvements that enhance the customer experience.
  • To identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
  • You will be responsible for your own personal development plan which must include both product/technical knowledge as well as soft skill development.
  • To train and mentor less experienced members of the team around product knowledge, skills and processes.
  • Work in a team environment to help and assist colleagues.
Your approach
  • You should be self-motivated with a positive attitude
  • You should be an approachable, enthusiastic and flexible team player
  • You exhibit excellent analytical skills, approaching problem solving with a logical and solid methodology, with the ability to work under pressure
  • You should exhibit excellent communication skills, carefully selecting the most appropriate method
  • Ability to manage your own time to prioritise workload and meet deadlines
  • Ability to remain calm under pressure and to be patient.
  • You should possess the ability and motivation to self-teach in new areas and be prepared to pass on existing and new knowledge to other team members through guidance and/or internal training.
  • You should have excellent time management skills
Qualifications
  • Thorough knowledge on a given Unit4 ERP module - knowledge on other module(s) will be an asset
  • Strong communication skills and fluent in English (verbal and written)
  • Common knowledge of Microsoft technologies, workplace processes and IT infrastructure
  • Previous experience of working in a Customer Service environment is an advantage
  • Exceptional Customer facing skills, understand and be able to implement the concept of exceptional Customer Service
  • Exhibits good analytical and problem-solving abilities
  • Ability to manage your own time to prioritise workload and meet deadlines
  • Friendly and professional manner with an enthusiastic positive approach to tasks
  • Able to use initiative and work alone, and as part of a team
  • Strong Team Player
  • Possess ability to work in a Dual Working Environment
Nice To Have
  • Knowledge or experience with ServiceNow
  • ITIL knowledge
  • Previous experience of working within Corporate IT
Additional Information

A chance to participate in the development of an international leading software firm. At Unit4, you have the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment. Enthusiastic colleagues who like to learn from each other. At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy.
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert