Paragon Home Healthcare are seeking a Care Manager
to join our Richmond office team.Job Overview of the Care ManagerThe Care Manager
holds a critical role ensuring that our clients and carers feel listened-to, valued and supported. The Care Manager is the first point of contact for clients and carers and is responsible for the professional delivery of care services to clients and for managing the team of carers. Getting to know every carer and client will be critical as you will be the person carers turn to for advice. The Care Manager keeps everything running smoothly, being the vital link between carers, clients, coordination, recruitment & HR, and the clinical team. They ensure that strong partnerships with key care professionals are built and maintained.Purpose
Requirements for the Care Manager
- To be the first point of contact and 'key communicator' for carers and clients
- To induct, communicate, listen and support carers.
- To manage carers to deliver an outstanding high quality of care services to clients.
- To get to know the carers and clients and to build and maintain strong relationships
- To be accessible, visible and contactable by clients and carers.
- To act as the link in the office between roles to deliver the highest quality of service.
- To take part in the out of hours support rota.
- Shares company values for delivering safe care - Care Compassion Dignity
- Have experience of managing and supporting staff
- Be solutions-focused
- Have relevant experience health or care experience
- Understand CQC requirements
- Have experience developing and maintaining relationships with customers
- Be organised, efficient, and driven to maintain high standards
- Have a can-do and flexible working style
- Be able to work well under pressure
- Be proficient in using a range of computer and app systems
- Be adept at using new apps and be quick to learn how these works together
- Have excellent communication skills
- Award-winning homecare provider
- Highly regarded and reviewed provider
- Staff benefits and reward scheme
- Recommended by our employees
Paragon Home Healthcare is a client-focused and ethical care organisation that prides itself on providing exceptional quality of care and valuing and supporting staff.