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Service Design & Transition Lead

La Fosse Associates
Closing date
15 Sep 2021

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Technology & New Media
Contract Type
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Reporting to the Design & Transition practice Lead, you will be joining a truly global household brand within a fast-paced transformational role.

Their environment is modern and utilises ServiceNow/Cloud and DevOps/Agile methodologies.

Location: London (Hybrid)

Remuneration: up to £65,000 + 20% bonus + private health + more!

Your role as Service Design & Transition Manager
  • You own and develop the Service Design & Transition processes and function.
  • You create and agree the service acceptance criteria within IT and the wider business.
  • You will work closely with the other members of the Service Management team to build out Service Now
  • Drive continuous process efficiencies and improvements across the team, delivering maximum value for the Group including regular reporting
  • Responsible for defining the service requirements including SLAs, hours of operation, Non-functional requirements and perform gap analysis between standard support models and the requirements
  • Responsible for creating the service design & transition documentation to document the end to end service, reflecting the requirements and how they will be met

Ideally to be successful as Service Design & Transition Manager
  • Have an in-depth understanding of Service Management Framework principles and processes
  • Ideally 3+ years in Design or solely Transition positions.
  • Held a similar position within Service Transition for global transformation programmes.
  • ITIL Certification

Sound interesting? Please do apply directly for more detail.

Every applicant will be reviewed and responded to.
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