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Senior Information Technology Support Engineer

Employer
FD Technologies
Location
UK
Salary
Competitive
Closing date
15 Sep 2021

View more

Sector
Technology & New Media
Contract Type
Permanent
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Job Details

Senior IT Support Engineer

FD Technologies is a global leader in consulting, business services and technology. We are the home for diverse thinkers and innovators. We know that our people are vital to our success and we are proud of the diverse and vibrant team we have built across the globe. We are committed to hiring top talent, creating an environment where they can thrive, and recognizing and rewarding their dedication as they progress within the company.

OVERVIEW OF THE ROLE



You will be responsible for FD Technologies Windows based internal IT systems, networks, and telecommunications systems.

Key Accountabilities:
  • Work as part of dedicated IT support group who provide server and desktop support services to FD Technologies staff at a Global Level
  • Provide professional, reliant, and secure IT services at a Global level
  • Ensure all Incidents and Requests meet the agreed SLAs
  • Deliver excellent customer experience to the highest standards, while actively contributing to the improvement of IT departmental processes and procedures



KEY RESPONSIBILITIES

  • Manage Windows based IT Services such as email and file sharing delivered via Microsoft technologies such as Windows, Office 365, OneDrive, SharePoint, Teams
  • Administration of Microsoft Office 365 Tenant
  • Administration of Azure and on prem Active Directory
  • Provide Desktop support services to all FD Technologies staff - local and remote support
  • Ensure that incidents and faults are logged and handled to closure (using Atlassian Service Desk), working with colleagues and third-party suppliers to provide a solution
  • Manage FD Technologies Internal telephone systems
  • Administration of Corporate mobile phone accounts
  • Provide technical guidance to the individual team members as required
  • Procurement and inventory of IT assets - hardware & software
  • Manage the implementation of software upgrades
  • Manage the corporate security infrastructure (Anti-Virus, Anti-Spam, Web Proxy, WSUS, CA Policies, DLP policies)
  • Ensure work priorities (project vs. support, planned vs. ad-hoc) are agreed with line management, then effectively communicated and managed within the team
  • Work with your team colleagues to refine, document and implement best practice IT process across FD Technologies



SKILLS, QUALIFICATIONS AND EXPERIENCE

Core Technical Competencies:
  • 4+ years' experience supporting Windows 8/10 based systems
  • 4+ years' experience supporting Microsoft Windows 2012/2016 Server
  • Proven knowledge of Office 365 tenant
  • Proven knowledge of Microsoft Azure, In Tune and AD (on prem)
  • Working knowledge of Microsoft office suite, Teams, SharePoint and OneDrive
  • Good inter-personal skills
  • Troubleshooting skills
  • Ability to work on own initiative


Experience in some of the following areas would be a distinct advantage:
  • Working knowledge of TCP/IP, routing, switching, DHCP, DNS
  • Working knowledge of UNIX/LINUX
  • Working knowledge of MAC OS and/or iOS
  • Working knowledge of virtual desktop solutions
  • Atlassian Service Desk
  • Cloud based Telephony solutions
  • Commvault Backup Simple
  • MCSE/MCP accreditation
  • Firewall/VPN Technologies
  • Core Business Competencies:
  • Performance and results orientated - possess a drive and energy to achieve project goals in a timely and effective manner
  • Ensuring timely and accurate communication of all relevant support or project issues. Timely escalation of problematic items to line management
  • Teamwork - experience of working in a team
  • Ability to work on multiple projects simultaneously and define priorities according to project relevance
  • Effective communication and impact - excellent oral, written, and interpersonal communication skills
  • Flexible attitude - e.g., willing to work outside normal working hours and other locations when required on a temporary basis



ADDITIONAL COMPETENCIES:


  • Financial markets background desirable
  • Creative thinking and innovation
  • Self-management and personal development - capable of performing at a professional level with minimum guidance


Location:

This role can be based in either Newry/Belfast

Working for FD:

At FD, you will embark upon a career with life-long learning at its core, facilitating rapid professional and personal development and the opportunity to design your own path. We support a variety of external training courses and accreditations and are truly passionate about our Mentor Program, through which our senior colleagues generously set aside personal time to coach and support others in their career progression.

We are delighted to have several active internal networks, social committees, and charity initiatives, designed with the intention of meeting the holistic needs of our employees and giving back to our communities.

Our employees are rewarded with numerous benefits as part of their employment, including:
  • Competitive Salary
  • Extensive Health Care Package
  • Pension plan
  • Employee Assistance Programme
  • Annual leave increasing with service
  • Group Life Protection Benefit
  • Hybrid Working
  • Training opportunities
  • FD Internal Network and Sports & Social Calendar



Who are we?

FD Technologies is a leading software and services company, with world-leading intellectual property in ultra-high-performance analytics (KX) across industries, and extensive domain expertise and capabilities in capital markets systems and technology (managed services and consulting).

KX

KX technology is designed to capture and analyse data to make real-time decisions in a world where data volumes generated by markets and machines are increasing exponentially, and existing technologies fail due to technological or commercial limitations.

KX is widely adopted throughout the financial industry and is poised for accelerated growth across high-tech manufacturing, automotive, oil and gas, utilities, and telecommunications.

First Derivative

First Derivative provides a range of managed services and consulting worldwide to its clients in the capital markets sector, including many of the world's leading banks, focused on supporting mission-critical systems as well as helping them to achieve and maintain regulatory compliance.





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