This job has expired

Cloud Support Engineer

Employer
Planet Forward
Location
UK
Salary
Competitive
Closing date
15 Sep 2021

View more

Sector
Technology & New Media
Contract Type
Permanent
You need to sign in or create an account to save a job.
We are looking for customer service driven individuals who enjoy problem solving, team collaboration, and are hungry to learn. As a Cloud Support Analyst, you will support our customer and partners with their technical issues related to their solutions with a focus on APIs. If this sounds like you, please see below for more about the role!

What you will be doing
  • Troubleshoot and resolve basic issues utilizing company systems, utilities and support processes with assistance and direct oversight from team members
  • Provide regular and frequent communication to customer with oversight; ensure customer is fully advised as to the progress or delay to the resolution of their issue
  • Maintain ownership of and accountability for customer requests with oversight; maintain ownership of request and follow through consistently with resolution
  • Monitor and pick up support cases from customers requesting assistance via internal company system with oversight
  • Respond to inbound calls for products to support process or production down needs; create case and route to proper queue accordingly
  • Identifies and submits software defect cases to internal team for review
  • Contribute to internal documentation to fully reflect all activity related to resolution of support request
  • Adhere to the Change Control Policy for Cloud environments
  • Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, company Information Systems Security Policy


What will make you successful
  • Working knowledge of javascript or other scripting languages
  • Working knowledge of SQL
  • Working knowledge of cloud infrastructure technologies, such as AWS and MS Azure
  • Working knowledge of Windows, Linux, and UNIX (NIX) operating systems
  • API languages preferred
  • Experience in a customer service environment preferred
  • Critical thinking and problem solving skills
  • Organizational, multi-tasking, and time management skills
  • Collaboration skills, applied successfully within a team as well as other areas
  • Oral and written communication skills that demonstrates a professional demeanor and the ability to interact with others both internally and externally
  • Customer services skills
  • Ability to use sound judgment and appropriately escalate issues for guidance
  • Ability to speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience
  • Able to thrive in a fast-paced environment
  • Attention to detail
  • Sharp, fast learner with technology curiosity and aptitude
  • Ability to work varying shifts on an as needed basis to address customer and partner needs within their business hours
  • Up to 10% travel time required
  • Associate's Degree in Technical or a related field or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job


Employee Perks and Programs

Flexible Schedule. Paid Time Off. Volunteer Time Off. Wellbeing Initiatives. Career Development and Training. Sabbatical Program.

As we've grown to a company of over 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert