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Technical Support Analyst

Employer
WPR
Location
UK
Salary
Competitive
Closing date
15 Sep 2021

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Sector
Technology & New Media
Contract Type
Permanent
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We are helping one of our clients recruit a Technical Support Analyst into their team, will be key in supporting the national technical infrastructure on which corporate systems are maintained and accessed. Please see below for further details.

Key responsibilities:

  • Maintain effective procedures for the maintenance and usage of specific systems as defined by the Technical Support Manager
  • Provide an effective helpdesk service
  • Technical level knowledge of - Active Directory and Azure, Citrix XenDesktop/XenApp, VMWare/Hyper-V, LAN, VLAN's, WAN and proximity security systems
  • Maintain and support audio and video conferencing systems
  • Implement agreed changes within appropriate timescales
  • Complete, manage and report on projects allocated


What the ideal candidate looks like:

  • Educated to degree level or IT Equivalent is desirable
  • 2 years corporate experience of a 200 plus user infrastructure
  • Industry awareness with alignment to present and roadmap planned installations
  • Working experience with IaaS, PaaS, SaaS and general cloud-based applications
  • Exposure to Office 365 (Incorporating Office 2016 & Teams)
  • Basic administration level of network switches, firewalls and proxies and understanding of network monitoring tools
  • The operation of insurance, claims and finance departments
  • A thorough understanding of the current corporate systems and infrastructure
  • Azure & Active Directory experience
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