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Application Support Engineer (L1/L2)- Global Fintech Startup

Closing date
15 Sep 2021

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Technology & New Media
Contract Type
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About the company was founded in 2016 on a simple belief: it's a basic human right for everyone to control their money, data and identity. With over 5 million users on its platform today, provides a powerful alternative to traditional financial services, turning its vision of "cryptocurrency in every wallet" into reality, one customer at a time. is built on a solid foundation of security, privacy and compliance and is the first cryptocurrency company in the world to have CCSS Level 3, ISO27001:2013 and PCI:DSS 3.2.1, Level 1 compliance. is headquartered in Hong Kong with a 1000+ strong team.

For more information, please visit

About the role

Production Support Engineer will be responsible for designing and implementing solutions to ensure high performance and SLA on key services across the ecosystem. The role holder will monitor, investigate, solve, and/or escalate infrastructure and software production issues. The role balances technical skills, business knowledge, troubleshooting expertise, and excellent soft skills.

  • Ensure maximum uptime for multiple production systems
  • Provide L1/L2 application production support to internal users for the trading, data processing, and IT operations
  • Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis
  • Work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering teams
  • Work with different internal teams to maintain and upgrade the product

  • A strong interest in working in technology and/or financial environments
  • Excellent communication and interpersonal skills
  • Previous experience with programming/scripting languages is preferred
  • A problem solver with a keen eye for detail
  • Help in setting up the support model with the team in long term
  • Provide phone or remote support in the non-office hour in case required
  • Prior Experience with providing Tier-1/Tier-2 Support
  • Experience driving monitoring, alerting and reporting initiatives
  • Experience with third-party IT support ticketing systems is a plus
  • Experience in working on flow of trading in crypto/equities/FX is a plus
  • Knowledge or experience with AWS / Azure is a plus
  • Knowledge of Redis, Relational databases and log queries (Splunk, Sumologic) is a plus

What can you expect from us?
  • We offer an attractive compensation package working in a cutting-edge field of Fintech.
  • Flat team. Work side by side with the co-founding team
  • Huge responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you
  • You get to work in a very dynamic environment and be part of an international team
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