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Client Cash Officer

Employer
Interactive Investor
Location
UK
Salary
Competitive
Closing date
15 Sep 2021

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Sector
Accountancy
Contract Type
Permanent
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Who We AreWe are interactive investor (ii), the UK's number one flat-fee investment platform, here to help our customers take control of their financial future.

For a simple, flat monthly fee we provide a secure home for customer pensions, ISAs and investments. Other providers charge a percentage fee, which means the amount a customer pays increases as their investments grow. Our flat fee stays the same, so ii customers keep more of their money. Additionally, we provide an industry-leading selection of investments and a team generating up-to-date expert insight. This choice and intelligence can help our customers invest in the way that's right for them.

interactive investor has been helping investors for 25 years. Over the years, we have seen market highs and lows, and been resilient throughout. We are proud to have over £45 billion of assets under administration, over 350,000 customers, and to be rated 'Excellent' on Trustpilot.

What We Stand ForIt's simple ... we want our customers to feel confident and in control, for interactive investor to go from strength to strength, and for ii to be a workplace where we can all thrive. Our customer-driven approach and bold values sit at the heart of this. We are honest, straight-talking and transparent with our customers and our colleagues. We are decisive and take ownership of what we say and deliver. We are ambitious and passionate about what we believe is right for our customers, our teams, ourselves and interactive investor.

PURPOSE OF ROLEThe Client Cash Processing Officer will be responsible for the accurate processing of Payment Instructions, administrative tasks and reconciliations within a timely manner within the Client Cash function. The role will also be required to provide excellent telephony support when required within the department. The provision of outstanding Client service is required at all times to fulfil the needs of both internal and external customers.
  • Assisting with the Allocation of Client Funds as required
  • To identify opportunities for process improvements within the department that could increase process efficiency and enhance the Client experience
  • To identify areas of risk/exposure within the department and to suggest ways in which such risks could be mitigated
  • Timely and accurate processing of all relevant Client payment instructions within pre-defined levels of Productivity and Accuracy
  • Timely and accurate processing of all allocated tasks on the weekly departmental worklist
  • To liaise with external parties and seek resolution to any day to day issues impacting the department e.g. Bank
  • To perform departmental testing as and when called upon
  • To actively contribute and support initiatives designed to increase the Client Experience Index
  • Assist with Client Fee billing processes as required
  • To complete any Suspicious Transaction Reports (STR) as appropriate in line with all relevant ii policies
  • To identify areas of risk/exposure within the department and to suggest ways in which such risks could be mitigated
  • Maintain the first line of compliance defence by ensuring department adherence to business processes and procedures that are designed to meet the regulatory standards set out in the relevant FCA rules and guidance
  • Maintain the first line of defence by operating risk controls assigned to the individual
  • Treat clients fairly at all times
  • Use the training and competence scheme to maintain the appropriate knowledge, skills and expertise to carry out the role competently.
  • Treat clients fairly at all times
  • Make informed risk decisions and effectively and credibly debate and challenge management recommendations within your role in line with the approved Risk Appetite Framework
  • Continued adherence & delivery of Regulatory Operations practices and will work in partnership with other teams to ensure successful delivery of all BAU processes/projects.
RequirementsCORE CAPABILITIES
  • Productivity
  • Achieve relevant SLA for the completion of all Payment Instructions and requests (via paper and FOBOW)
  • Attain accuracy standards for work processed
  • Support Team Objective to achieve Cross-Skilling effectiveness score >80%
  • Client Experience Index
  • Employee Experience Index
  • Audit Reports
  • Risk Registers
  • Personal Development Plans
  • Performance Review Paperwork
  • Objective Setting documents
  • Risk Event/Near Miss/Regulatory breach documents
Technical Capabilities
  • Advanced level of numeracy
  • Advanced attention to detail and the ability to work in an environment that requires a high level of speed and accuracy
  • Advanced problem-solving skills
  • Advanced ability to work under pressure to meet exacting deadlines
  • Advanced planning and organisational skills to manage completion of daily tasks allocated
  • Advanced communication skills (both verbal and written)
  • Resilience
  • Enthusiasm and willingness to learn new tasks.
  • Flexibility to move between different tasks at short notice
  • PC literate with exposure to Microsoft Office
Knowledge, Skills, Experience Required
  • Knowledge of Banking Payment Processes e.g. Faster Payments, CHAPS, Cheques etc.
  • Knowledge of double entry bookkeeping
  • Have an understanding of the FCA CASS regulatory environment and associated risks that require managing
  • Understand the principles of Treating Customers Fairly
  • Understand the principles of Training and Competence
  • Understand the key drivers of Client Loyalty within a retail environment
  • Understand how to use internal systems and external payment processing applications to ensure that payments can be authenticated and actioned accurately.
  • Understanding of ii Group Anti - Money Laundering Regulations
  • Knowledge of CASS rules and how they are applied within own area
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