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Customer Technical Support Engineer

Insensys Ltd
Closing date
15 Sep 2021

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Contract Type
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Job Details

Key Responsiblities:

  • Provide direct and timely support for our customers. Fielding questions and queries by identifying any existing support material or producing them to help resolve the query.

  • Liaise with the Engineering and Production teams to understand solutions in more detail, you will then be responsible for liaising back to the customers

  • Provide intermediary help (introductions, meetings, tracking and closeout) between our internal technical experts and our customers for the most complex issues

  • Work closely with business development and account management colleagues to provide positive and harmonious customer relationships

  • The ideal candidate will demonstrate organised, methodical and time management skills. Strong communication and IT skills are essential for this role.

  • Candidates should have a general engineering mindset and be able to grasp mechanical, electrical and software concepts to a level sufficient to triage customer support requests

  • Working closely with QHSE and production quality controls to ensure knowledgeable and timely responses to customer warranty or returns queries

  • Knowledge of composites, materials, fibre optics, software programming, PLCs or electronics would be advantageous, but not required

  • Experience with 3D CAD modelling tools (e.g. Solidworks, Inventor, NX, Fusion 360) or enjoy learning and using them would be advantageous, but not essential

  • There may be opportunities to visit customers' engineering centres overseas for relationship building or training

Qualifications and experience:
  • Recent graduate or experienced HND / EngTech with 3 years' experience in Engineering or Physical Sciences
  • Must have a desire to learn and understand our company products to a reasonable level of technical detail and appreciate the key elements of our customer' applications and how they influence integration and deployment of our products
  • Fully computer literate and enjoy communicating, report writing and summarising data to present to the team using Word, PowerPoint, Excel etc
  • Must be a confident and professional communicator who is able to support customers with technical issues by telephone, Skype, email or in person

  • 'Can do' attitude
  • Self-motivated and ability to liaise with others to get the job done
  • Passionate about your chosen subject area
  • Team player
  • Adaptability
  • Honest and high integrity
  • Professional attitude

  • 25 days holiday + Bank holidays
  • Holiday purchase scheme (up to 3 days)
  • Private medical cover
  • Enhanced Workplace pension
  • Life Assurance (4 times annual salary)
  • Christmas shutdown
  • Free refreshments and weekly fruit boxes
  • Free onsite parking
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