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Order Management Specialist

Closing date
15 Sep 2021

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Technology & New Media
Contract Type
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Job Details

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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We are looking for 2 Order Management specialist for our office in Caldicot.


  • Review Partner contracts for Cloud based Subscription orders and ensure compliance
  • Ensure the smooth and timely entry of the contract onto the Order and billing tools (BOSS, SFDC, SAP)
  • Ensure Billing is appropriate and correct
  • Work with stakeholders to investigate and action any credit claims
  • Processing of Subscription orders onto order and billing tools (Costguard, SAP, Zoura, SFDC)
  • Ensure billing is appropriate and correct, first time, everytime
  • Manage disconnect process at the end of contract term
  • Support Billing team to provide cover and audit assistance
  • Investigate/approve out of process returns and credit requests
  • Promote 'self-serve' philosophy with partners (i.e. On-Line product availability, licensing, Mitel Store, infoChannel).
  • Ensure Mitel's policies relating to DOAs, warranties, returns and stock rotations are adhered to.
  • Pro-active approach to problem solving and communication of potential supply constraints.
  • Daily review of order health and pro-active approach to providing best ability to match customers expectations with respect to delivery of products
  • Pro-active management of order invoicing expectations, particularly at period ends to support Sales effort to maximise revenue by providing regular updates to Regional Sales Director
  • Pro-actively remove roadblocks that prevent fulfilment of certain products such as MiVoice Call Recorder
  • Manage local reports to ensure SOX compliance (ie, periodic audit reports)


  • High volume user of SAP SD (Order processing) module and Costguard, Zoura order billing tools.
  • High degree of attention to detail
  • Process definition and documentation
  • As a skilled specialist, completes tasks in resourceful and effective ways
  • Works on assignments requiring considerable judgment and initiative. Understands implications of work and makes recommendations for solutions.
  • Office based with regular and productive contact with relevant stake holders such as (not limited to) sales, sales support, Product Support and Customers
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