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Desktop Support Engineer

Balyasny Asset Management L.P.
Closing date
15 Sep 2021

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Technology & New Media
Contract Type
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Top global hedge fund seeks a talented, energetic self-starter for a Desktop Support Engineer position. Candidate must have a minimum of 2 years' experience supporting MS Windows Desktop/Server environments leveraging the latest tools and concepts in order to provide exceptional service delivery across the enterprise. The optimal candidate will be process driven and have a diverse technology background with a desire to learn and become the best. A basic understanding of financial markets and trade lifecycles is a plus. The candidate must be an exceptional problem solver and a very strong communicator with the ability to multitask.

As a Desktop Support Engineer at BAM, you will:
  • Provide Desktop Support globally in a fast-paced pressured environment
  • Installation, configuration, operation and Windows 10 operating systems
  • Assist in the administration of Active Directory, Exchange and Citrix Infrastructures
  • Desktop trading software support (i.e. Bloomberg Terminal, Factset, Reuters, etc.)
  • Move-Add-Change for new hires and visitors
  • Troubleshoot issues with Microsoft Office suite
  • Use Microsoft Active Directory, Goverlan, Bomgar, PowerShell to solve issues and implement new technologies
  • Basic Network Troubleshooting (DNS, TCP/IP, etc.)
  • Solve issues with Citrix Workspaces, VDI, Office 365
  • Implement and troubleshoot Cisco VOIP phones and Zoom Conferencing
  • Maintain documentation and enforce secure system policies
  • Participate in an off hour on-call rotation and occasional weekend work

To be considered a good cultural fit, you must be:
  • An ambitious self-starter
  • Hungry and driven to learn
  • Strong desire to solve with automation and self-service
  • A very strong and efficient communicator and collaborator
  • Able to multi-task and excel in a fast-paced trading environment
  • A deep problem solver; able to think on your own and develop quick, sound solutions to complex problems
  • Work well under minimal supervision to complete projects and tasks on time
  • Able to work in high pressure situations to find timely solutions
  • Willingness to participate in on-call rotation during off hours and weekends

To be considered a good technical fit, you must have:
  • BS Degree in Computer Engineering, Computer Science or related field/technical experience
  • Basic knowledge in automating for Windows platforms leveraging PowerShell, ActiveBatch, and SCCM
  • Strong technical ability and outstanding troubleshooting skills
  • Experienced in supporting mobile devices on MDM platforms: iPhones/iPads/Androids
  • Knowledge of networking (TCP/IP), security and optimization
  • Knowledgeable of Zoom Conferencing and audio/video conferencing systems
  • Experienced with supporting users remotely by troubleshooting VPN/VDI/VDA connections

Don't have all of the skills listed above? Have extra skills you think are important that we haven't thought of? Please, let us know by applying and telling us a bit more about yourself and why you think you're qualified!
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