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Helpdesk Support Specialist - Jnr profiles considered

Closing date
15 Sep 2021

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Technology & New Media
Contract Type
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We are currently seeking an energetic individual to work full-time in our London office as a Helpdesk/IT Support Desktop Specialist. This is an entry-level position for someone with 0 to 3 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

Responsibilities include:
  • Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)
  • Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests
  • Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair
  • Adhere to procedures for logging, reporting and monitoring helpdesk requests.
  • Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building

Required Skills:
  • Must be fluent in the English language
  • The ideal candidate should have strong interpersonal skills and ability to interact favorably with a wide variety of people
  • Highly self-motivated and with reasoning skills
  • Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 and Windows XP)
  • Knowledge of Mac OS X is desirable
  • Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
  • Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.
  • Knowledge of Antivirus and Spyware removal techniques
  • Ability to quickly diagnose and fix problems
  • Ability to articulate and maintain attention to technical details
  • Ability to open a computer and replace defective components
  • Desire to learn new skills
  • Ability to follow through and document issues as well as resolutions
  • Be able to work in a team-oriented, collaborative environment
  • Familiar with Microsoft Active Directory a plus

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