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Platform Manager (Bilingual - English/German)

Employer
Yext
Location
UK
Salary
Competitive
Closing date
15 Sep 2021

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Sector
Technology & New Media
Contract Type
Permanent
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Yext (NYSE: YEXT) is building the next big thing in AI search, and the next big thing is answers.

With the explosion of information and data online, search has never been more important. However, while the world of consumer search has innovated over time, enterprise search has not. In fact, the majority of enterprise search is powered by outdated keyword technology that only scans for keywords and delivers a list of hyperlinks rather than actually answering questions. Yext, the AI Search Company, offers a modern, AI-powered Answers Platform that understands natural language so that when people ask questions about a business online they get direct answers - not links.

We have a big, audacious mission to transform the enterprise with AI search. To achieve that, we need bright minds and diverse perspectives to join our growing company and help us continue to disrupt an industry. Does this sound like you?

As a Platform Manager, you will be responsible for providing platform configuration and data management services to our clients and partners. Our team is looking for people who are fired up and love coming to work every day. We are building a market and educating clients on the power of data, as we work to hit aggressive goals. We like to spend time together - we work hard and play hard. Professional working proficiency in German is required because this role will be supporting both our UK and German regions.

What You'll Do
  • Manage & prioritise multiple inbound client configuration or data management requests and drive to completion
  • Interpret client and other stakeholder requests, tailor your conversations according to their needs, and effectively communicate these needs to other internal teams as necessary
  • Partner closely with the account managers to ensure we are exceeding client expectations
  • Analyse and Import client or partner data, and provide quality assurance over the information and content loaded into the Yext Platform
  • Serve as a subject matter expert to clients as well as internal teams
  • Act as an escalation point for the customer support teams on complex client issues
  • Test new product features and workflows and provide feedback to product management
  • Contribute to internal resources and deliver meaningful product feedback to leadership and relevant teams
What You Have
  • BA/BS degree or similar university level education
  • 1+ years of operations, customer support, or analyst experience
  • All candidates, who may not have the above-listed years' experience, but can demonstrate the necessary skills, may apply and will be considered
  • Proficient in data analysis and manipulation with solid spreadsheet (Excel)
  • Outstanding and effective interpersonal skills; along with strong ability to communicate complex issues across departments and with external contacts
  • Attention to detail, organised, process-driven
  • Ability to work quickly and accurately in a high-volume environment
  • Autonomous worker with excellent time management skills
  • Ability to thrive in a cross-functional team environment
  • Interest in technology
  • Ability to speak and write in English and German fluently and idiomatically
Yext is committed to building an inclusive and diverse culture where every person is seen, heard and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext's policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.
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