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Service Desk Analyst

Venn Group
Closing date
15 Sep 2021

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Technology & New Media
Contract Type
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Job Details

URGENTLY NEEDED - Senior Service Desk Engineer

The successful candidates will require excellent customer skills and will be able to communicate clearly and accurately. The ability to work as a member of a team is vital for this role.

Applicants should be able to deal with challenging situations in a calm and professional manner and should have experience of working on a Service Desk.

Candidates will ideally:

  • Have excellent Customer Focus skills
  • Be able to deliver first class customer care on the delivery of client's requests and the resolution of incidents
  • Be able to pick up processes quickly and effectively
  • Have a positive and enthusiastic attitude
  • Understanding and experience of ITIL processes such as Incident Management (including Major Incidents) & Request Fulfilment
  • Have an understanding and experience of Active Directory (AD)
  • Have an understanding and experience of Exchange & Outlook
  • Have an understanding and experience of Mobile Device Management software
  • Have experience of installing & configuring hardware & software
  • Have knowledge of Microsoft System Centre Configuration Manager (SCCM)
  • Be able to support the M365 suite and Microsoft Teams
  • Have the ability to work from home / office where required (West Yorkshire)

Length of initial contract: 3 months

Hourly/Daily Rate: £20 per hour (umbrella)

Location Remote Working (West Yorkshire base)

Employment Status: Inside IR35

Please apply using the link attached.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
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