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Claims Adjuster - First Party

Arch Insurance International
Closing date
15 Sep 2021

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Contract Type
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We are looking for a First Party Claims Adjuster to join the team here at Arch. The main responsibilities will include:

• Managing portfolio of first party complex claims, including, in a lead capacity.

• Attending market claims meetings as required.

• Working in conjunction with Underwriters.

• Handling TPAs and vendor auditing as required.

• Liaising with brokers, stakeholders and insureds as required.

Key Tasks and Responsibilities

• Adjust, assess and manage assigned claims within own defined authority.

• Ensuring coverage is accurately reviewed and that reserving is correctly set and maintained.

• Ensure proactive claims handling

• Setting of file strategies and negotiating settlement in accordance with policy terms.

• Ensure compliance with Lloyd's Minimum Standards and all statutory requirements relating to claims handling at all times.

• Ensure large and complex losses are managed/escalated correctly.

• Prompt reporting on large losses both internally and to reinsurers.

• Attend market claims meeting

• Mentoring and coaching of more junior team members, including referral support.

Skills / Competencies

• Good knowledge of ECF/Class or Writeback systems

• Good understanding of general principles of insurance

• Good understanding of the London market operations (Lloyd's and company markets)

• Appropriate technical knowledge for this level.

• Awareness of the regulatory environment and requirements.•


• CII qualifications desirable


• London Market experience beneficial

Arch Insurance is a global insurer offering our clients superior coverage and service. We embody the Arch guiding principle of focusing on retaining experienced and talented employees to differentiate us from the rest of the pack. Our group operates from offices in the US, Canada, Bermuda, UK, Australia and South Africa, providing specialty risk solutions to clients worldwide across a wide range of industries. With over ten years of operating history and strong financial ratings, our track record remains solid.

Arch Insurance employs a disciplined underwriting approach and prudent risk selection across all types of business. Our mission is to provide our insureds with superb coverage and claims handling through careful and diligent underwriting of risks and business-friendly solutions. Across our global operations, Arch Insurance employees are ready to meet your needs with professionalism and excellence.
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