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Junior IT Support Engineer

Closing date
15 Sep 2021

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Technology & New Media
Contract Type
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As a Junior IT Support Engineer you will act as an escalation point for the Service Desk and undertake troubleshooting steps before escalating to 3rd line, and to provide a focused service to senior managers.

We are looking for an enthusiastic, focused Junior IT Support Engineer with an eye for detail and a genuine interest in all things PC and software related.

As we are a 24 hour business we have employees on site at all times so we need our technical support to be on hand too. You will be covering a 24/7 shift pattern in this role.

As a team, we are responsible for resolving 2nd line incidents as well as dealing with escalations from 1st line and escalating to 3rd line teams. We provide a focused service to senior managers. The team also manage all domains within the group, as well as maintaining our mobile assets in use across the business.

This is a junior role so a perfect opportunity for someone who wants to make the jump from 1st to 2nd line.

Main Responsibilities
  • Resolving 2nd line incidents.
  • Seeking assistance from Engineers and Seniors for complex issues.
  • Resolving incidents and queries for senior management.
  • Completing system maintenance, alongside overnight escalations and call outs.
  • Managing the domain portfolio.
  • Managing mobile assets.
  • Creating and maintaining Active Directory groups.
  • Applying and maintaining folder permissions or shared drives.
  • Managing inbound and outbound mail flow.

Preferred Skills, Qualifications and Experience:
  • Active Directory administration.
  • Microsoft Operating Systems (XP, Vista, 7, 10).
  • Microsoft Office Suite.
  • Excellent communicator.
  • Good team player.
  • Citrix administration.
  • Excellent time management and problem solving skills.
  • Quick learner.
  • Exchange administration.
  • Previous experience in 1st or 2nd line roles.

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