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Customer Service Representative – Career Opportunity – Enterprise SaaS

Recruitment Revolution
Glasgow, Glasgow City
£20,000 - £25,000 per annum + Benefits Package + Flexible working with home-based working
Closing date
12 Oct 2021

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Technology & New Media
Contract Type
Customer Service
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Job Details

As part of our continued growth, we have a requirement for a Customer Service Representative based at our newly opened Glasgow City Centre Office. The role might suit a graduate or a more experienced candidate who is seeking a customer service career in an IT and Technology setting. A technical background preferred.

Role Info:

Customer Service Representative / Customer Success – Career Opportunity | Enterprise SaaS Company
Glasgow City Centre
£20,000 – £25,000 per annum
Benefits Package + Flexible working with home-based working

Who we are:

After more than 25 years of successful operation, we have focused decades of know-how on pioneering flexible proprietary technology with one aim: to help our clients simplify, optimise and energise their Supply Chain. We run and maintain the Scottish Government’s supply chain software service which automates the processing of purchase orders through to the payment of invoices covering £6bn+ per annum of Scottish Government spend. We also provides eProcurement, eInventory, eHealth and eFunding solutions for clients around the world.

What You'll be Doing:

+ The position is charged with building strong relationships with customers through interactions and communications related to trouble-shooting incidents and requests raised by customers, to ensure Service Level Agreements are met
+ This position also includes support for sourcing solutions, involving running competitions, relaying feedback from suppliers, registering suppliers and ensuring their correct categorisation
+ The right resource for this role will need to be a motivated self-starter, and have the ability to plan and direct activities under limited to moderate management supervision
+ The position requires the ability to learn and acquire expertise on the many applications and solutions offered by the business – often requiring self-training and teaching
+ It is anticipated that this role will have a willingness and eagerness to progress their career within the business towards implementation and customer training

About You:

+ Higher education degree
+ ideally 1-3 years of experience in a similar position
+ Excellent written and verbal communication skills
+ Strong administrative, organisation and computer skills
+ Ability to prioritize and handle multiple tasks
+ A team orientation
+ Strong presentation skills
+ DB, xml and SQL knowledge is not required, but would be advantageous to have a propensity to learn for growth opportunity
+ Willingness to travel for position training and for growth opportunity in implementation and training opportunities


+ Competitive Salary
+ Opportunity for career progression
+ Contributory pension scheme
+ Flexible working with home-based working

Your Background / Previous Roles May Include:
Customer Success, Client Support, Client Services, Graduate Support, Junior Customer Support, Technical Support.

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.


We’re Talent Acquisition Specialists that founded change in 2005. Since then we’ve helped over 2500 clients grow, prosper and lead.

# Our Story

Frustrated by poor experiences with traditional agencies, our founders (just two regular candidates), decided that the outdated industry needed modernising and a new balance of power. In 2005, a new kind of agency model was born, putting the client and candidate at the heart of the experience whilst removing the pushy sales, schmooze and high fees.

# What makes us different?

Aside from a sensible fee model, custom technology and a direct unhindered path to candidates we…

…don’t sell candidates and we don’t sell jobs: we facilitate relationships and champion the process of ‘organic hiring’ to help create stronger and longer-lasting engagements.

# Who we work with

With an industry reputation for delivering results we are the go-to talent finders for over 2500 clients. We work with everyone from tech start-ups to global brands who all demand the best service and talent.

From business owners hiring 2 people a year to Internal Recruiting teams hiring 200+ people a year, RR sources talent across all sectors and levels.

# Reputation

Our expertise have also been called upon by some of the leading job boards including the UK’s No1.

Recruitment Revolution is a member of the REC with a 100% compliance pass rate and holds a Feefo 5* Gold Award for Service.

For more information please contact Team RR on 0800 294 3113 or visit

Find Us
Castle Hill House
12 Castle Hill
United Kingdom
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