This job has expired

Digital Officer

TRI Consulting
Closing date
20 Sep 2021

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Technology & New Media
Contract Type
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A housing association is currently looking for a Digital Officer on a temporary basis.

Key responsibilities

Support the Digital Team to provide expert digital communications services for internal colleagues and their customers.

Attend meetings as requested by and on behalf of the Digital Team and champion the work of the team across the wider organisation.

Liaise with suppliers and colleagues to help ensure full functionality of the companys online presence both internally and externally.

Work closely with colleagues in the digital team and the wider communications team to ensure a joined up approach across work and platforms

Monitor and analyse use of digital channels, reporting and taking action to continuously improve their performance.

Contribute to digital and communications planning on an ongoing basis

Support digital platforms and deliver projects as required, ensuring features and functionality are fit-for-purpose and user-friendly.

Manage online information and guide the creation of engaging content for website, microsites, intranet and social media channels, ensuring all content and sitemaps meet business needs.

Ensure digital presence follows standards, guidelines and best practice for content, navigation, accessibility, usability, data protection, design and corporate brand.

Manage CMS and digital guidelines to support training of sub-editors and ensure standards are adhered to.

Carry out user acceptance testing (UAT) to help improve usability, accessibility and user experience.

Train and support staff sub-editors and contributors in using content management systems and other digital platforms/tools, and in producing digital content to ensure high and consistent standard.

Help increase use of our digital platforms through search engine optimisation (SEO) and marketing in line with communications' plans and best practice, to maximise use and achieve business goals and objectives.

Ensure a consistent tone, look and feel across all web and digital platforms, in line with corporate identity.

Administration and best practice

Work with the communications team to use our online platforms to support company during crises and emergencies as needed.

Support the digital team and the wider communications team with other tasks as and when required.

Follow and contribute to systems and processes to enable the team to work and report efficiently and effectively.

Essential requirements

Proven experience of delivering digital projects and managing digital services across corporate websites and intranets.

Knowledge and experience of digital best practice and accessibility standards.

Experience of training and supporting digital content sub-editors.

Experience of working with digital agencies.

Desirable: Experience of using social media for content marketing, and/or engagement.

Good working knowledge of digital technologies including content management systems, HTML, Google Analytics, image-editing software.

Excellent written communications, including writing for different audiences and digital channels.

Effective IT skills including advanced MS Word (essential) and Excel (desirable), and intermediate MS Office.

Desirable: Experience of using basic project management methodologies such as Agile to deliver digital projects
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