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1st/2nd Line Support / IT Support Analyst

Employer
REED
Location
UK
Salary
Competitive
Closing date
17 Sep 2021

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Sector
Technology & New Media
Contract Type
Permanent
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1st / 2nd Line Support Analyst | SQL | Active Directory | Windows Server | W10 | VMware | O365

1st / 2nd Line Support Analyst required to join an engineering organisation based in Croydon to help support the businesses IT function. A fast-paced environment within an exciting business and a fantastic team behind you!

This is a fantastic opportunity for any 1st / 2nd Line Support Analyst to take the next step in their career and be presented with a broad range of bespoke and off-the-shelf technologies. As well as day to day user support and troubleshooting the 1st / 2nd Line Support Analyst will also be heavily involved in the deployment and integration of new technical features to the IT estate.

Responsibilities of the role:

• Troubleshoot and take ownership of hardware and application support issues

• Escalate tickets to 3rd line support or other internal IT teams where necessary

• Identify and resolve issues with applications, following agreed procedures and internal SLA's

• Logging incidents using the businesses Service Management Tool

• Liaise with relevant stakeholders across the business where necessary

This is an urgent requirement for an immediate start and will require the successful candidate to have a working history in the following areas:

• At least 5 years' experience within 1st / 2nd line Support

• Experience in support Windows Server Active Directory as well as Windows 10

• Exposure to SQL, Windows Server and VMware is highly advantageous

• Excellent communication skills on all levels, both written and verbal

• A keen eye and high levels of attention to detail

If you are a 1st / 2nd Line Support Analyst with relevant experience then please take advantage of this excellent opportunity to fully utilise your skillset in a new environment, by hitting apply now, or sending an up-to-date copy of your CV to -

1st / 2nd Line Support Analyst | SQL | Active Directory | Windows Server | W10 | VMware | O365
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