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Quality Auditor - Remote

Employer
YourRecruit Group
Location
UK
Salary
Competitive
Closing date
20 Sep 2021

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Sector
Technology & New Media
Contract Type
Permanent
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Quality Auditor

Do you have experience in the appraisal of customer service calls in an auditing capacity?

Would you like to work for a leading global insurance provider in a fully remote role?

If so, then we have a brand-new role available - please read on for further details ....

Offering a basic salary of £23,000 plus performance bonus of £1000 (per annum) along with benefits for all employees including private medical cover, Life assurance, Pension, discounted travel insurance and Eye Care vouchers.

What will your working week be like?

Hours: 35 hours per week, Monday to Friday 9:00-17:00.

You will monitor the quality of Operations calls and assistance files, to provide feedback and coaching where required.

You will identify issues that impact on the quality of customer experience and work with team managers to mitigate these. You will maintain accurate documentation on audits and training recommendations, and ensure that you communicate these to team managers for one-to-one team member reviews.

Reporting to the People, Performance, Development Manager and a team of Quality Auditors. Together you will perform a targeted number of audits on a monthly basis and form an understanding of performance and training needs.

Are you suitable for this role?

As this role is fully remote, it's important that you are able to create a healthy workspace, which includes good lighting, comfortable temperature and a suitable desk and chair. You'll need a quiet and secluded place to work, ideally a room that you can use as a home office, whilst you are working. Your desk should be a suitable size to accommodate a thin client (PC), two screens, keyboard and mouse. While working, a professional environment should be maintained - no background noise or interruptions please!

In addition to the equipment described above, you will also be provided with a smart phone and headset, so you are ready to go! You will need to have a minimum Wi-Fi Internet speed of 10mbps.

Our client does require:
  • Experience in the appraisal of customer service calls in an auditing capacity
  • Customer service experience
  • The ability to interpret and analyse data to identify trends
  • Experience of complaint investigations and providing positive solutions
  • Experience of providing audit feedback to employees and managers

This really is a fantastic opportunity to work for a Global business, working in a busy and fast paced, team environment, where you will be offered extensive training, fantastic benefits and long-term career progression. They are looking for candidates to start work 18th October 2021, so please only apply if you can join them on this date, and interview as a matter of urgency.

For your information

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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