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Administrator - Weston-Super-Mare

Alexander Mae Ltd
Closing date
20 Sep 2021

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Technology & New Media
Contract Type
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Data Administrator £19,000 + Benefits / Outskirts of Worle, Weston-Super-Mare (some home working) - Own transport required

The Company:

Our client, an expert in their field is well established and deliver world-class technical support on behalf of their impressive client base. They have a fun working environment and genuinely value their employees offering great staff incentives.

The Job:
This roles requires a diligent data administrator to process device unlocking requests.

A code is required in order to unlock a handset from a network. The Data Administrator will be responsible for assisting client's customers in obtaining the unlock code within a specific timeframe, managing code providers and liaising with clients. Where unable to obtain a code, or the SLA ends, the client is responsible for replacing the customer's handset.

Core requirements
  • Request mobile phone unlock codes and process the response
  • Request mobile phone replacements using the code stack manager where unlock codes cannot be found
  • Check accounts for sufficient credit to apply an unlock fee where applicable
  • Apply a charge against accounts where applicable
  • Manage code providers
  • Liaise with clients to provide regular updates on things such as manufacturer issues or if any there are any trends that need to be raised.
  • Provide reports on Unlocking statistics when requested by clients
  • Check all communication channels for issues that have been raised by the client
  • Train new members of staff

The Person:
  • Good communication skills - phone and email
  • Using initiative to solve unique issues that occur
  • Knowledge of Database and spreadsheet analysis
  • Efficient organisation skills
  • Ability to multitask and adapt workloads due to priorities
  • Desirable but not essential: CSM, Simlock, Metabase, MySQL

Personal attributes
  • Technically inquisitive, curious independent thinker
  • Solves problems in a methodical manner based on evidence
  • Ability to work independently and meet deadlines
  • Excellent manner and drive for premium customer service
  • Ability to predict where issues may occur and provide contingency

The Salary: £19,000 + Benefits
Location: Outskirts or Worle, Weston-Super-Mare (some home working) Own transport required.
The Hours: Monday to Friday 9am - 5pm
The Benefits: AMAZING working environment, table tennis table / gaming area / break out area / outdoor space / nerf guns / casual environment / lovely people! 20 days + 8 days Bank Hols, enrolment into company pension, Employee benefits/discount scheme (Perkbox) and Spotify group subscription, FREE Parking!
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