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Account Manager - Multi Award Winning Creative Agency - Nr. Woking, Surrey (£28k)

Honor Search Ltd
Closing date
20 Sep 2021

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Marketing & PR
Contract Type
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(Account Manager, Account Executive, Project Support, Creative Agency, Surrey)
  • Account Manager
  • Nr. Woking Surrey (pt remote)
  • up to £28k
  • Amazing Culture, multi award winning agency, lots of training and Development!!
  • Circa 40 staff

Job Description

Salary: £25 - £28k (dependent on experience)

A leading integrated, creative communications agency with design at its heart. As a successful, award-winning agency they are passionate about providing excellent levels of service and pushing the boundaries creatively, to offer the best creative solutions to their clients - no matter what the brief.

They value their people, and as we grow, we continually focus on maintaining their great family culture and atmosphere. The team is made up of strong, talented experts who are driven to deliver the best in their area of expertise and together we work brilliantly as a team.

The Role

This is an important and exciting role within the agency with an opportunity to grow for the right candidate. Under the guidance of the Senior Project Manager / Account Director, the Account Manager will be responsible for the operational day-to-day smooth running of client projects.

The focus of this position is the efficient and smooth delivery of client projects on time, on brief and on budget.

You will be a natural coordinator and effective communicator, someone who is able to motivate and organise others, always keeping the project goal in mind. The ideal candidate will be friendly with a genuine passion for supporting others. A natural collaborator, you will leverage your teamwork ethics to overcome potential problems and troubleshoot challenges independently.

You thrive on working at a faster-than-average pace, enjoy to-do lists and get a buzz from achieving milestones. You have a natural passion for detail in your work and work methodically and efficiently.

Day-to-Day Responsibilities
  • Supporting the Senior Account Manager / Account Director in all areas of account management
  • Taking briefs and driving them through the business to the point of and including billing
  • Attending client meetings and calls and producing follow up notes
  • Managing a portfolio of client projects
  • Building strong client relationships, driving a personal reputation for reliability, accuracy and excellent quality
  • Monitoring and chasing work in progress internally and externally
  • Recognising opportunities to generate additional business through upselling, additional out of scope work
  • Managing and resolving any conflicts with the support of the Senior Account Manager / Account Director in order to retain clients
  • Maintaining accurate records in project management systems
  • Proof reading and maintaining excellent quality control on all client work
  • Ensuring briefs are met on time and on budget, using judgment to inform the Senior Account Manager or Account Director where there is a deviation or problem, and provide potential solutions
  • Supporting project costing and producing accurate cost estimates

Skills and Expertise
  • Experience of supporting the management of clients within an agency environment e.g. working as an Account Executive or in a Project Support role.
  • Good written and oral communication skills
  • A positive attitude with a passion for keeping customers happy
  • A natural aptitude for completing jobs from start to finish with a love of detail and accuracy
  • Natural leadership qualities, happy to coordinate colleagues and clients to ensure projects keep to schedule
  • A growth mindset and good experience of problem solving
  • A good working knowledge of Microsoft packages: Outlook, Word, Excel and PowerPoint is essential, a working knowledge of Traffic, Timesheet, project management or scheduling software would be desirable
  • Good commercial awareness and business acumen

Personal Skills
  • You will be motivated, bright and willing to take on new challenges
  • Have a sense of humour, positive approach and work well within a team to a deadline
  • Be very socially focussed, with a "how can I help you?" attitude, with lots of attention spent on building and maintaining relationships
  • Be solution focused with a 'can-do' attitude
  • Enthusiastic with a strong work ethic
  • A motivated and enthusiastic self-starter with a strong work ethic who can oversee projects through from start to finish
  • Have the ability to prioritise your own workload and multi-task in a busy, pressurised environment whilst maintaining the highest level of attention to detail
  • Be able to adhere to established guidelines and procedures
  • Be able to recognise the need to involve others in decision-making when appropriate, rather than make decisions alone

  • Educated to A-level and ideally holds a relevant degree or equivalent professional marketing qualification
  • Full driving licence and own car

  • 25 days' annual holiday allowance plus 8 public holidays
  • Cash benefit non-contributory NHS Top-Up Scheme
  • Contributory personal pension
  • Monthly Company Huddles
  • Monthly 121s with your line manager
  • Social and wellbeing events throughout the year
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