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Software Support Engineer - Bespoke IT Solutions

John Ross Associates
Closing date
20 Sep 2021

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Technology & New Media
Contract Type
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Software Support Engineer - Bespoke IT Software Solutions Company

Our client is a privately owned, innovative market leading software solution organisation who provide a portfolio of digitalisation, DMS and streamlining related services to a broad customer base within the Public Sector and Commercial Markets across the UK

Due to continued and sustained growth, our client has opened up a progressive, exciting opportunity for an experienced Software Engineer to join their professional team based out of the Taunton area with remote working potential.

Full and comprehensive training will be provided on our clients' bespoke software; you must be willing to learn and develop with a unique, innovative software from scratch.

This opportunity will suit applicants with a passion for IT and Innovation, the ability to learn, develop and be comfortable communicating with peers and customers and who can provide exceptional support solutions and problem-solving services.

·Hours - Monday to Friday - 08:30 - 17:30 (1-hour break)

·Location - Candidates to be commutable to the Taunton Area with remote working potential.

·Starting Salary - £29,500 - £30,000 with clear progression, pension, healthcare and holiday increase options, free parking, full training and ongoing support.


Our client develop, test and run their own software to which their core systems run on; you will be joining a small team and will have responsibility and accountability for providing technical and software support for these systems, reacting to and identifying issues whilst providing valuable feedback to ensure the faults are not repeated.

·Providing Software Support across all our client's products used within their core systems and production environments, over 1 million documents per week.

·Providing a reliable and stable platform to allow customers documents to be dispatched

·Reacting rapidly to software and technical issues in the production environment

·Managing and troubleshooting systems for internal business purposes

·Managing multiple support incidents of varying complexity and stages of investigation at any given time

·Owning in-depth investigation and analysis of support incidents, Isolating all known instances and investigation of the underlying problems

·Raising a range of suggestions and enhancements to resolve the issue

·Monitoring the resolutions and managing deployment

Desirable Skills & Behaviours

·Experience analysing and reviewing application logging

·Experience investigating and resolving support tickets

·Experience with SQL or Access databases and syntax

·Familiarity with programming and basic concepts

·Act with honesty, integrity and confidentiality at all times

·Be enthusiastic and trustworthy

·To have a desire to learn and understand new software

·Be comfortable with escalating issues in a prompt manner

·Be flexible and open to change

·Be passionate about the objectives and values of the company

·Relentlessly curious with an inquisitive mind and desire to learn

·A tenacious and unconstrained attitude to problem solving

·Listen to and interpret information accurately

·Ability to work autonomously and within a team

·Ability to multi-task

·Work under pressure to tight timescales

·Producing clear and concise written communication

·Put well thought out and considered ideas forwards

Application & Salary

The salary guideline is £29,500 - £30,000 in addition to an excellent pension, healthcare, performance-based career progression, training and personal development and the chance to become a valued member of the team with a business experiencing sustained growth across the UK.

Please submit your CV via this portal or contact the office on the details provided for further information
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