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Business Change Manager

Grand Central Rail
Closing date
17 Sep 2021

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Technology & New Media
Contract Type
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Job Title: Business Change Manager (ECDP)

Department: Finance and Business Development

Location: York with regular travel required

Holiday Entitlement: 25 days + Bank Holidays

Grand Central (GC) is an open-access train operator linking the North East and West Yorkshire with London. GC is also part of Arriva who have a large and diverse portfolio of train and bus operating companies in the UK and Europe.

Grand Central is a unique and distinctive train company and we haveone of the country's highest customer satisfaction scores in the National Rail Passenger Survey and Which? Magazine rail customer survey.

True to our values, we have a real Belief in Better as we look forward to moving into a new post pandemic era. In preparing for that we are recruiting for aBusiness Change Managerfor the East Coast Digital Programme to join our Finance and Business Development Team. We would love for you to be part of our team leading GC's contribution to the industry wide East Coast Digital Programme (ECDP).

We are looking for talented people who have experience of successful deliveries in complex projects, ideally with experience in delivering technical solutions and embedding procedural business change. If you have strong people skills and strong stakeholder management experience, this may be the position for you!

You must be able to demonstrate that you have excellent communication skills with an ability to accurately track and report project progress, identify and manage risks and issues and deliver professional Executive level reporting via PowerPoint or Excel.

The successful candidate will be qualified in at least one project management methodology and holds a degree or equivalent qualification with appropriate post-graduate experience. Some rail industry experience is a preference, but not essential!

Purpose of the role

The purpose of the role is to lead GC's contribution to the East Coast Digital Programme, be accountable for preparing GC to embed the new capabilities into the various affected business operations within the organisation and provide the GC primary point of contact and coordination for ECDP.


The Business Change Manager will be responsible for a range of activity within the below areas that relate to the East Coast Digital Programme:
  • Financial and Procurement

Develop, monitor and update the budget for the project, maintaining control of all expenditure. Identify the need for and manage the procurement of equipment and resources needed for GC to meet the ECDP.
  • Standards and Documentation

Ensure related standards along with changes to industry standards impacted by the programme are reviewed and actioned within GC where necessary. Responsible for production of documentation necessary for GC to meet with programme requirements.
  • Planning and Tracking

Develop and maintain comprehensive GCECDP project and resource plans as well as maintaining the risk register for all relevant levels and departmental areas of the business, covering timescales, risks, progress, mitigations.
  • Change Management

Agree change requirements, deliverables and timescales within GC with relevant heads. Manage the Network Change process for GC in relation to the programme. Contribute to regular reviews as required from the Industry Change Manager (support benefit realisation).

Contribute to impact assessments and risk management processes when required by the Scope Management Board and/or the Industry Programme Manager.
  • Meetings and Forums

Represent GC at senior ECDP meetings and other related/relevant forums and events. Liaise and update within GC, including reporting to the GC Executive and ECDP Steering Group.
  • Communications and Engagement

The postholder will be the GC primary point of contact for ECDP and will work closely with industry partners, as well as creating advocacy for the ECDP, informing and supporting communications and promotion of the programme across GC and Arriva as relevant.

The selection process:

Please apply online by attaching both a CV and Cover Letter detailing why you believe you are the ideal candidate for the Business Change Manager (ECDP) role at Grand Central.Please include your current notice period in your application.

Applications received will be shortlisted, and successful candidates will be invited to attend an assessment. Please note that online skills assessments and presentations may be used as part of the selection process in order to assess candidates against the essential criteria.

To be eligible to apply, you must:
  • Have proven experience of successful deliveries achieved in complex projects
  • Have experience using Microsoft packages
  • Have strong people and stakeholder management skills

  • Contributory Pension Scheme: Arriva Workplace Pension Plan (AWPP) provided by Standard Life
  • Unlimited Free Travel for you and your immediate family on all Grand Central services. In addition, we currently offer concessionary travel on other Arriva Trains UK franchises.
  • Access to the entire Headspace library - your personal guide to mindfulness, sleep, focus, movement and more.
  • Employee Assistance Programme provided by Health Assured: free, confidential 24-hour telephone counselling and information services.
  • Friends & Family Passes pro-rata allocation of return standard class journeys (terms & conditions apply)
  • Company Medical Insurance provided by AXA PPP Healthcare (taxable benefit)
  • Company Wellness Package (including dental/optical treatment) provided by WPA (taxable benefit).
  • Child Care Vouchers Scheme
  • Cycle to Work Scheme
  • Arriva Village employee rewards and benefits scheme

The closing date is11:59pm on19th September 2021

Arriva Group is committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation
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